Goldline Moving

Thank you so much Nicole. We’re glad we could help make your last-minute move easier and less stressful. We truly appreciate your trust in Goldline Moving and your recommendation.

Thank you so much Alex. We truly appreciate you taking the time to share your experience. It was a pleasure helping with your move, and we’re glad our transparent pricing, communication, and careful service made the process easier. Thank you for trusting and recommending Goldline Moving

Hi Michelle, thank you for sharing your feedback. We’re sorry that the experience did not meet your expectations, but we would like to clarify a few important details for future customers reading this review. Your move was a same-day, last-minute request, and despite having a fully scheduled day, we made the commitment to complete your move that same day. We also agreed to assist after you informed us of a pest-control situation at the property that affected how the move could be performed. For safety reasons, we could not use our moving blankets, boxes, or other reusable protective materials inside the affected property, but we still agreed to move everything that was already properly bagged and prepared. We acknowledge that the crew arrived later than originally anticipated, and we kept you updated throughout the day as the previous job took longer than expected. Importantly, you were not charged for that delay or for the crew’s travel to your property. Your billable time did not begin until the movers arrived at approximately 7:30 PM. Goldline Moving charges $160 per hour for two movers and the truck, with a two-hour minimum. The minimum is not a flat-rate quote for the entire move. When a move exceeds two hours, the hourly rate continues based on the actual working time. The crew worked approximately three hours, from 7:30 PM to 10:30 PM, resulting in $480 for the moving service. We did not charge an additional truck fee, fuel fee, mileage fee, or a fee because the move was booked at the last minute. When the move reached three hours, payment was requested in accordance with our payment procedure while the crew was completing the final unloading. Ultimately, the service was completed and your belongings were brought inside. We’re glad to hear that you felt the movers did a good job. We also appreciate that you were patient with the delayed arrival. At the same time, as a licensed and insured Nevada moving company, we must charge for the actual time our crews perform moving services. We cannot represent a three-hour move as a two-hour move simply because the job took longer than initially anticipated. We genuinely made an effort to accommodate your circumstances and complete your move despite the last-minute request, our already-full schedule, and the conditions at the property. We regret that we could not agree on the billing at the end, but we stand behind the service provided and the amount ultimately charged.

Muchas gracias, Olivia. Nos alegra saber que tuvo una excelente experiencia y que quedó satisfecha con nuestro servicio. Agradecemos mucho su confianza en Goldline Moving. Fue un placer ayudarla