FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I offer a discount for any package of 20+ hours and people really seem to love the discount. Typically, I work 4-6 hours per session, but I will work up to 8 hours in one session if necessary. I have found that working with my client for 5 hours at a time, keeps them motivated and they end up getting a lot of their homework done before our next session - which saves them money and reinforces the skills I'm passing on to them.
- What is your typical process for working with a new customer?
Listening, observing and diving in. The only way for me to learn about a new client, and for them to understand how the process work, we simply need to dive in and get to work. We start in 1 room, in 1 area with 1 item, and the rest of it just flows. But I'm periodically checking in to see if there's any rushed or overwhelming feelings so we can slow it down if needed, and I can ease their minds by simply saying "nothing goes unless you say so." You are always the one in control; I'm simply a guide, teacher, motivational coach and emotional supporter.
- What education and/or training do you have that relates to your work?
As of December 2019, I've been certified by NAPO and the BCPO. It requires 1500 hours of skills transferring to my clients, some courses and an exam (with a nice audit at the end to make sure I'm being truthful about those hours). I took all of the NAPO courses in 2010 when I first started my business in New Jersey and I'm constantly reading books, blogs and keeping up with the latest technology in home organization, time management and business solutions.