FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At BDK Sewer and Drain LLC, we believe in honest, upfront pricing. Every job is different, so we provide estimates based on the specific work needed, the condition of the existing plumbing, and the materials required. We explain the scope of work before we begin so there are no surprises. Our goal is to provide fair, competitive pricing while delivering quality workmanship and dependable service. If unexpected issues are discovered during the job, we will discuss them with you and review any additional costs before moving forward. We also stand behind our work and treat every home and business with respect. No hidden fees. No unnecessary upselling. Just reliable service you can trust.
- What is your typical process for working with a new customer?
Our Typical Process at BDK Sewer and Drain LLC 1. Initial Contact – The customer calls, texts, emails, or messages us to explain the issue they’re experiencing. 2. Gather Information – We ask a few questions about the problem to better understand the situation and determine the best course of action. 3. Schedule Service – We arrange a convenient time to inspect the issue or perform the requested service. 4. Provide an Estimate – Before any work begins, we explain the recommended solution and provide clear pricing so the customer knows what to expect. 5. Complete the Work – We perform the job professionally, treating the customer’s home or business with care and respect. 6. Review the Finished Job – Once the work is complete, we go over everything with the customer, answer any questions, and ensure they are satisfied with the results. 7. Follow-Up Support – If the customer has concerns after the service, we’re available to help and stand behind our workmanship. At BDK Sewer and Drain LLC, our goal is to make the entire process simple, transparent, and stress-free from the first phone call to the completed job.
- What education and/or training do you have that relates to your work?
I worked under a Master Plumber for 20 years.