FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Eloura Clean Group, our pricing is transparent and tailored to your property’s needs. For Airbnb hosts, we offer flat-rate turnover cleaning that includes professional bed-making and staging. We provide discounts for recurring bookings and multiple properties. There are no hidden fees—our goal is to provide 5-star quality at a fair price for your business.
- What is your typical process for working with a new customer?
We start with a quick consultation to understand your specific house rules and turnover checklist. For Airbnb, we can sync with your booking calendar to ensure we never miss a guest. After every clean, we send a photo report and an inventory alert (toilet paper, soap, etc.) so you always know your unit is guest-ready and fully stocked.
- What education and/or training do you have that relates to your work?
Our team is trained in hospitality-standard cleaning and sanitization protocols. We focus on high-touch surfaces and deep-cleaning techniques used in the hotel industry. We understand the 'visual' side of cleaning—making sure every towel is folded perfectly and every surface shines for your guests’ first impression."