FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in honest, transparent pricing with no hidden fees. Every job is priced based on the size of the system and the work required. We offer discounts for multiple services and repeat customers. If a technician arrives at the scheduled appointment and the customer chooses not to proceed with the service, a $75 on-site cancellation fee may apply.
- What is your typical process for working with a new customer?
We start by discussing your needs and answering any questions. We then confirm the appointment, arrive on time, inspect the system, explain our recommendations, and complete the service using professional equipment. Before leaving, we make sure everything is clean and answer any final questions.
- What education and/or training do you have that relates to your work?
Our technicians have completed professional training, including NADCA training, and have years of hands-on experience cleaning air ducts, dryer vents, and chimneys. We continue to follow industry best practices and use professional-grade equipment to deliver safe, thorough, and reliable service.