FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our rates are transparent. We offer competitive pricing. The minimum service charge covers two hours of work. The cost includes: a fully equipped moving van; the services of an experienced, professional team; return travel time within the five boroughs; fuel; professional furniture wrapping; mattress protection; handling and transport of TVs up to 65 inches; transport of standard-sized mirrors; carrying furniture items weighing up to 150 lbs (upstairs and downstairs); assembly and disassembly of standard furniture; and assistance with packing your boxes. Additionally, we offer sturdy moving boxes of various sizes and types for your belongings; handling of furniture weighing over 150 lbs or oversized items; disassembly and assembly of specialized furniture (bunk beds, captain's beds, storage beds); and transport of TVs larger than 65 inches, oversized mirrors, IKEA PAX systems, and Peloton bikes. In addition to our hourly rate, we can also consider a fixed flat-rate price. In this case, you will be required to provide the most complete and accurate information possible regarding your furniture items, the quantity and dimensions of your boxes, and any other items to be transported. You must also specify the loading and unloading conditions (elevator access, walk-up/stairs—including the number of floors), as well as the approximate distance between the locations. Additional charges may apply for tolls and parking meters. Discounts may be offered for repeat moves and in the event of unforeseen complications.
- What is your typical process for working with a new customer?
1. Contact: Thumbtack App, SMS, phone call. 2. Calculation of estimated time and cost of work based on information provided by the customer. Justification of the Estimated Costю 3. Scheduling of date and time, booking. 4. Confirmation 1–2 days prior to the work being performed. 5. Work on confirmed date and time.
- What education and/or training do you have that relates to your work?
Our experience in moving industry is more than 9 years. Prior to this, we worked and gained experience and skills at leading, top-rated companies.