FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I have a base rate hourly rate for most quotes and provide a follow-up with individuals in respect to hardware quotes. Software quotes can be hourly, but based on the type of maintenance needed, these usually fall into a fixed price.
- What is your typical process for working with a new customer?
Get specific details to identify the cause of the problem and inform individuals about options that exist for repair.
- How did you get started doing this type of work?
Started repairing for family and friends and have been working as a support representative since.