FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We keep pricing simple and transparent. Managed IT plans start at $49/month for home users and $149/month for small businesses — both include unlimited support, proactive monitoring, and same-day response. No contracts, no hidden fees, no surprise bills. One-time services like computer repair, WiFi setup, and virus removal are quoted upfront before any work begins. We price below local market rates because we believe reliable IT support should be accessible to every household and small business in Buffalo.
- What is your typical process for working with a new customer?
We start with a free 15-minute consultation — by phone, text, or remote session — to understand exactly what's going on. From there we give a clear recommendation and quote before touching anything. For remote issues we connect securely using industry-standard tools. For on-site work we schedule a visit at your convenience. After every job we follow up to make sure everything is working perfectly. No jargon, no pressure — just straightforward IT help.
- What education and/or training do you have that relates to your work?
Our team has hands-on experience supporting enterprise IT environments including Microsoft 365, Azure, Active Directory, Intune, and cybersecurity systems. We work daily with the same tools used by Fortune 500 IT departments — bringing that same level of expertise to Buffalo homes and small businesses at a fraction of the cost. We stay current with ongoing training in cloud infrastructure, network security, and endpoint management.