Q. Describe three recent jobs you've completed.
A. 1. Timbertech deck 16x16
2. Large paver and retaining wall project, basically a full backyard conversion with.built in BBQ
3. Completed 2 average size bathrooms and a kitchen
This was completed in past 3 months plus a large number of smaller jobs such as install a gate, tile repairs, bscksplashes, etc
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. There is no secret, it's about trust. You need to interview a few contractors and hire the one you trust will do there best to stay in a budget while keeping there promise. I hire my car mechanic, I don't know enough about mechanic work to know if I am being over charged or the right work is being done. BUT I DO KNOW that feeling of WHO I CAN TRUST TO DO THE BEST JOB, the right job for a fair price. Bottom line, choose someone you believe you can trust. Meet with them multiple times, get to know them.
Q. What questions should a consumer ask to hire the right service professional?
A. Are you licensed and insured?
Do you have referrals?
Have you done thus type of work before?
3 top questions to ask any professional before they even set foot in your door.
Q. What important information should buyers have thought through before seeking you out?
A. Know your budget. Than get the ideas. Ideas are no good if the budget won't allow them. And always have a reserve. Doing a $10,000 project. Make sure your budget is $12,000. Upgraded items, unforeseen damage behind a wall, you change your mind in middle of project and decide to go with a more expensive material. Being prepared allows you freedom to change your mind and fix hidden problems as job progresses. Doesn't mean it will happen. But you can handle it if it does.
Q. Why does your work stand out from others who do what you do?
A. I always deliver more than is expected and treat my customer's home with the respect and cleanliness they deserve. By going beyond, by keeping them informed and educated about the work being completed, I find my customers are very appreciative.
I take a great deal of pride in my work and my customer relationships.
Q. What do you like most about your job?
A. I like the completed project - when we can both sit back and look at something and it looks great. I enjoy that proud feeling that we completed a project that someone appreciates as much as I do
Q. What questions do customers most commonly ask you? What's your answer?
A. The most common questions I receive are for my ideas and thoughts on the project being undertaken, whether it is a closet being built, a kid’s bedroom being redone for their birthday, a paver patio, a Bathroom remodel. Everyone wants more ideas and suggestions so they can make the project personal and unique. I am loaded with ideas and my customers find that helpful, even if they do not use my ideas they help to get my customers creative juices flowing with ideas.
Other questions have to do with time frames, neatness (nobody wants a dusty home) and of course - "what happens when something unexpected pops up"
The Time question is unique to each job
The neatness - well, we are as neat as they get, but every job does create some unwanted dirt. We continually clean and put plastic barriers up to prevent the problem of dust and dirt - we are on top of it.
The Unexpected work question, not everyone asks this question, but they should. It is very important to know the contractor you are working with will do what's right when some unforeseen problem pops up (like rotted studs or joists, missing insulation in walls, cracked pipes, bad electric in walls, etc)
I know most of the potential problems that arise so I have an hourly rate I propose ahead of time, before we even begin, for any unforeseen work, so my customer knows already they are safe even if some off the wall situation presents itself. Some problems are minor and we just take care of them as part of the original job. They like that too
Q. What do you wish customers knew about you or your profession?
A. Goes back to a latter question. I wish customers could read my mind and see that I and my team will absolutely do our very best for them. That they can trust us to do the right thing
Q. Do you do any sort of continuing education to stay up on the latest developments in your field?
A. I constantly go to home improvement shows, classes and seminars on new products. Always expand the mind..