FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Mint Maids NYC, our pricing is simple, transparent, and built around value. You’ll always know exactly what you’re paying for — no hidden fees, surprise add-ons, or confusing estimates. Our rates reflect the quality of our cleaners, the time and detail that go into every service, and the premium experience our clients expect. In short: you get dependable professionals, a cleaner home, and your time back — all at a fair, straightforward price you can trust.
- What is your typical process for working with a new customer?
At Mint Maids NYC, we keep things simple, clear, and tailored to you. While every home and every client’s needs can be different, our process always begins the same way: by understanding what you need. New customers can explore our website to see detailed explanations of each service, and in less than 60 seconds you can get an instant quote or make a booking. We’re also highly responsive — whether you prefer phone, text, or email, we make it easy to reach us. During your first interaction, we’ll walk you through the best service for your home and recommend the right cleaning frequency based on your lifestyle and goals. From there, you can expect a smooth, reliable experience designed around convenience, clarity, and giving you back more of your time.
- What education and/or training do you have that relates to your work?
Mint Maids NYC is built on years of hands-on experience in residential and move-in/move-out cleaning, combined with strong operational and customer-service training. Our team follows industry-standard cleaning practices, safety protocols, and quality-control procedures. We continuously refine our methods to ensure consistent, reliable, and high-standard results for every home we service.