I called Todd for what I thought was a quick, routine cleaning of gutters & leaders on a middle townhouse. What we got, was missing gutter hangers on the front and an adjacent home that was piggybacked onto my front leader. We hadn't noticed but the gutter was not secured in any way on one side. While the gutter was newer, snow would have brought it down, probably ruining it, and could have cost us a lot of money and headache. In the back we have two leaders and couldn't tell which was ours so Todd cleaned both.
Todd and staff carefully hand emptied, cleaned, and tested the gutters & leaders, replaced the missing hangers, and determined whose leaders were whose. I know he probably spent twice the time he had budgeted for the job, but he made the time to do everything necessary, and do it right! When he left, we were confident that everything is in good order, all potential problems are corrected, and we are ready for wind, wet weather, and the weight of snow.
Finding someone who does the routine cleaning PLUS predictive and preventive maintenance is a great feeling. I know they saved me hundreds of dollars today. We won't have to shop around for any of our gutter needs, we will just call Todd at Payless from now on.