FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide flat-rate & fixed pricing for the in-lab data recovery services. You know your cost before sending your media to our lab for the recovery. The customers pay just if they are satisfied with the results.
- What is your typical process for working with a new customer?
All customers should submit a case online at our website and receive a case number. After getting the case, customers should follow shipment instructions to ship their media to our lab. Once we receive their media, we notify them about the receipt and start of recovery procedures. The data recovery process may take up to 10 business days based on the nature and complexity of each case.
- What education and/or training do you have that relates to your work?
Our data recovery engineers possess more than ten years of experience and knowledge in computer engineering. Currently, our engineers hold multiple vendor certifications, including the most crucial data recovery qualifications in the world.