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Re-Do Engagement Ring
Botched Job Re Do- Logo to Jewelry Ring
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29 photos and 6 videos
It was a pleasure working with Jane. The process was quick and reassuring as It was my first time with an online jewelry repair.Nov 23, 2017VerifiedJane A Gordon: Designs for Life's reply
Hi Kasey. Thank you. And sorry for the delayed thanks - I just saw that you left this here. Just let me know anytime I can help with anything. All the best, Jane
The work she did was lovely, but she took forever to return my jewelry. She had quoted me a price at the outset, and I sent her a check for the amount, with my necklace to be repaired. She told me that she could add length to the necklace, for more money. I agreed. She insisted that I pay her the additional amount before she would return my necklace, an even after she received it, she waited for five days to mail the necklace, and tried to blame the delay on her building (supposedly, she normally leaves packages in her building's package room and someone--maybe the package fairy?--comes along and mails them for her. Not surprising--to me, anyway--this was not a great method, and my necklace just sat around in her package room, while she had cashed both my checks.) She did good work, but I would never recommend her to anyone, unless the person and she were going to meet in person, so the jewelry owner could wait while she did the work and walk out with his or her jewelry. Leaving things with Ms. I-left-it-in-the-package-room is just too nerve-wracking.Apr 2, 2018VerifiedJane A Gordon: Designs for Life's reply
Ouch. Well, it seems we had a series of misunderstandings and SNAFU’s. First, the original quote was for re-stringing, and I had explained that there would be additional charges for new materials, such as a new clasp, extender chain, head pins, extra beads, etc. I was surprised that the first check was included since it was never going to be the entire payment. Next SNAFU is that I was told that a check would be sent, but that took a very long time to arrive. Regarding the package room: UPS, USPS and FedEx come to my building daily to get packages from the package room. In 28 years this is the first time a package was overlooked. I didn't know until a few days later, called immediately to apologize, and still feel badly about that delay. With handmade jewelry anything can happen. There are times things have been delayed for a wide variety of reasons, from technical stuff like porosity in the metal, or personal, like when my stone setter had a heart attack leaving jewelry stuck in his safe. I hope, and am told, that small delays are forgotten as the jewelry is worn and enjoyed. I apologize again, and am truly sorry that a misunderstanding and small delay has detracted from the enjoyment of the jewelry. It is always my goal to give more than expected.
Jane is very reliable, her work is excellent she understands the concept you want to have in the piece if jewelry she creates for you..I think anyone dealing with Jane will be happy...Feb 27, 2018Jane A Gordon: Designs for Life's reply
Thank you, Ellen. Making people happy is my goal!
I love Jane's designs and the meanings behind them. Her jewelry is exquisite. I love wearing my pieces.Jul 27, 2017Jane A Gordon: Designs for Life's reply
Thank you Vicki! I hope you continue to wear your piecces in joy and good health.
She’s a great person overall & willing to help you create your vision!Jun 14, 2019Verified
- What should the customer know about your pricing (e.g., discounts, fees)?You never pay retail so that development costs, such as a CAD, waxes, molds and models will be absorbed. With gold and platinum, you get the opportunity to have your own custom work without crazy expense. The exception is if you want only a single piece in silver or stainless steel. In this case the development costs cannot be absorbed in discounts. NOTE: It costs each Thumbtack Pro money to connect and communicate with you, whether you initiate through a request, or if we answer your bid. Sometimes it's an easy job to do, but the cost to communicate with you does not make sense, such as repairing a bent ring, appraisal, etc. If you make a request for my services, and it does not make sense to answer, I do apologize. It's a quirk in the system that makes me feel rude. I would want to answer every one of you, but the finances don't make sense.
- What is your typical process for working with a new customer?The process varies depending on you. Some come with renderings, some only with ideas. We communicate with words, drawings, graphics, etc. until I channel everything you want, and add more than expected. Once ready to go we decide whether this should be hand fabricated, or first created as a computer design called a CAD. The advantage of CAD is that you will be able to look at 3D images which seem like actual jewelry, and we can keep making changes until it’s perfect for you. The CAD is then printed into a wax. From the wax we can either make the jewelry if you are certain that you only want one piece. If you want to make more than one, or want a back-up, we make a silver model which gets cleaned and polished. When the model is ready, we make a mold. And with the mold, we can make as many as you want. With the silver model, we can also give you prices in silver, platinum, and any karat of gold.
- What education and/or training do you have that relates to your work?As an accidental designer, my only training is imagination. In some ways this might be what makes my work unique - I have not been molded by anyone else. I have been designing and selling jewelry since late 2000, early 2001. View my work at JaneGordon .com You can see my happiness seminars and my super easy pearl knotting demonstration on YouTube under JaneAGordonDesigns My Book on Amazon: "Designs for Life: Common Sense vs. Uncommon Sense"