FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide transparent pricing that you can calculate online on our website—plus, special offers are available for repeat customers. All bookings follow our published Terms of Service, which include clear details on rescheduling and cancellation fees (25% if canceled two days before, 50% the day before, and 100% on the same day). You’ll receive these terms in every booking confirmation email for easy reference.
- What is your typical process for working with a new customer?
After your initial request, we schedule a brief consultation to understand your unique needs and provide a transparent, no-obligation quote. Please note: We require at least 24 hours’ notice for all services. Same-day requests cannot be accommodated due to scheduling and logistics. Once confirmed, our team coordinates the service at a convenient time and follows up afterward to ensure your full satisfaction.
- What education and/or training do you have that relates to your work?
Our professionals undergo rigorous training in advanced cleaning techniques, safety protocols, and eco-friendly practices. Continuous in-house and industry-standard training ensures we consistently deliver exceptional quality.