Central Air Conditioning Repair or Maintenance

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Q & A

Answers to commonly asked questions from the experts on Thumbtack.

Why is my air conditioner leaking water?

An air conditioner leaking inside the house is a common problem. It could indicate that the air filter is dirty. Or, one of the following may be the culprit:

  • Clogged condensate drain line
  • Leaky, damaged, cracked or rusted drain pan
  • Dirty or broken coils
  • Frozen evaporator coils
  • Broken condensate pump
  • Not enough refrigerant
  • Disconnected drain line

If your AC is leaking, contact a repair service to find out what the problem is — and how much it will cost to fix it.

Can I install central air myself?

While you may be able to do some preparation work for central air installation, you should hire a licensed contractor to complete the project and handle the air conditioning refrigerants. 

Also, unless you have the proper credentials, you risk making common mistakes when installing central air. This may include installing the wrong-size furnace, improperly installing ductwork and exhaust systems, and incorrectly managing drainage.

To ensure your central air is installed correctly, contact the best HVAC pros near you and start getting free estimates today.

Does central air add value to a home?

A central air unit or HVAC system may add value to your home. Or, if you’re in the process of selling your home, it may help you close a sale.

The Remodeling Impact report found that 20% of realtors have suggested that home sellers replace their HVAC before attempting to sell their homes, and 7% said this project did help close a sale. 

Talk with an expert to figure out if adding an HVAC system is a good idea for your home. And contact the best HVAC pros near you to get free estimates so you’ll know how much this project will cost you.

Is it worth it to install central air?

Depending on where you live, it might be worth it to install central air. Central air makes your house comfortable on hot summer days. And although it’s hard to predict if adding central air will increase your home’s value, prospective homebuyers will certainly notice if it’s missing.

Another advantage of central air is that it can help dehumidify your home. Not only will it make your home more comfortable and enjoyable, but it can also  help prevent mold from growing or spreading.

Contact the best HVAC contractors near you to learn more about the central air installation process and to start receiving free estimates.

Do HVAC technicians offer remote or virtual services?

Because HVAC technicians need to be physically present to do their work, they have not conventionally offered remote or virtual services. However, with the importance of social distancing due to COVID-19, the need for remote capabilities is greater than ever. If you come across a profile that states the HVAC technician or AC professional is offering remote services, message the pro to find out what those services include.

Consult with your technician to see if the technician will be able to perform a video call consultation. You can find local technicians near you by searching online.

Does an HVAC technician need to enter my home?

Because most HVAC systems are located in the home, it’s likely that an HVAC technician would need to enter yours when working on the projects. However, there might be exceptions. Some HVAC systems are located in garages or in areas of the house that are sectioned off. During the consultation, ask your technician if they'll need to enter your home.

When you contact local technicians, ask if they’ll perform a video call in place of a traditional consultation. Be sure to send all materials like photos and documents digitally, and comply with all relevant guidelines.

What’s the best way to set up a consultation or an appointment with a HVAC technician during the COVID-19 pandemic?

To set up a safe consultation or appointment with an HVAC technician during the COVID-19 pandemic, start by comparing technicians in your area in an online search. Message or call technicians to ask whether they can perform a consultation over the phone or even over a video call. This way, they can assess the problem without increasing the risk of virus transmission by visiting your house. 

If it turns out the service is essential, you’ll need to follow CDC guidelines as well as local government guidelines to ensure everyone’s safety.

How can I find out if an HVAC technician is considered an essential COVID-19 service provider?

Currently, governments on both the federal and local levels are updating guidelines on what qualifies as an essential service. To see whether an HVAC technician is considered an essential service during the COVID-19 pandemic, check your city or state’s government website. 

For federal guidelines, check CISA’s Identifying Critical Infrastructure During COVID-19 page, which identifies 16 critical infrastructure sectors during the crisis. But note that not all jurisdictions follow CISA’s definitions of critical infrastructure.

Are there ways to be safe if I hire an HVAC technician when social distancing?

If you decide to hire a technician for an HVAC repair or installation project, practice current social distancing guidelines. This may require remaining outside while the technician works or ensuring the technician can work in a sectioned-off area or outbuilding.

Comply with social distancing guidelines while the technician is performing work. Do not make physical contact with technicians, maintain at least 6 feet of distance between you at all times, sanitize all involved spaces and surface and pay using a digital platform instead of cash or a check.

Can I use digital payments to pay for central air conditioning services?

The use of digital payment platforms -- like Google Pay, PayPal, Zelle, Venmo and Square Cash -- is common among air conditioning technicians. Currently, the COVID-19 pandemic is improving the adoption of these platforms as a means of helping social distancing.

As you compare local air conditioning technicians online, contact them to see if they’ll accept digital payments. Also, discuss strategies for completing the job while complying with safety guidelines for reducing the risk of exposure.

Reviews for New York hvac professionals
Melissa H.
S&F HVAC came and checked out my HVAC units. They were easy to communicate with and arrived on time. Would hired them again.
S&f Hvac ServicesS&f Hvac Services
Thumbtack Customer
did maintenance of HVAC unit without resolving problem
Brownstone Heating & Air ConditioningBrownstone Heating & Air Conditioning
Betty w.
I highly recommend Fixar HVAC & Appliance repair. They installed 4 split units and a roof condenser. They are professional, honest, and take pride in their work. If you are looking to get your AC installed properly and at a great price, then definitely work with Fixar HVAC & Appliance repair.
Fixar HVAC Installation and RepairFixar HVAC Installation and Repair
I highly recommend Mike. He did an excellent job and figured out the issue with my HVAC system right away. And at a fair rate too
Airtight heating and cooling llcAirtight heating and cooling llc
Dean c.
alberto was able to quickly diagnose the issue and resolve it in the most efficient manner. i appreciate his flexibility and honesty. i will be working with him for all future HVAC needs
Saa cool air llcSaa cool air llc
Animesh V.
Called them for HVAC, thrice and the water pipe broke twice. They got us the part as well, charged us for new but got an old one. Spent a lot of money, with no results
Thumbtack Customer
Central air conditioner on the roof was not working. They showed up the same day as promised. Fixed the problem and the price was reasonable, particularly when considering how HVAC contractors can be huge rip-offs
Moimoi & Odeen LLCMoimoi & Odeen LLC
Thumbtack Customer
Our AC broke down on one of the hottest days yet and Jin was available as soon as I contacted him. His vast knowledge of HVAC and sharp trouble shooting skills fixed the problem right away.
LH & G Mechanical Corp.LH & G Mechanical Corp.
Ariel M.
I had a very good experience with Tudor HVAC. They were very easy to work with and did a great job. It took them 2 hours to install the unit because of electrical issues and they figured it out with no complaints. Thank you!
Tudor HVAC Mechanical ,IncTudor HVAC Mechanical ,Inc
Ellie K.
Peter was extremely responsive and even came the same day I requested service. He knew the problem immediately, sent a proposal to fix it that evening and completed the job in 2 days. I highly recommend him for HVAC service.
Green air -Heating and CoolingGreen air -Heating and Cooling
Elizabeth O.
I called him on a Friday and he came out in less than an hour which has NEVER happened before with HVAC vendors in NYC. He fixed the problem quickly and efficiently and charged a very fair price. Definitely recommend!
Moimoi & Odeen LLCMoimoi & Odeen LLC
Nathaniel s.
Started off good - figured out a hack to get my heat on last fall. But then when summer came he couldn't figure out how to get cooling to work in my central hvac system... so i've been melting in 90 degree humidity for 4 weeks :/
Olivier F.
They were cheaper, much faster and more skilled than any other company I’ve worked with in the past. They identified the problem quickly and fixed it adequately. My HVAC has been a money pit since I’ve taken the location over and these guys put a stop to the bleeding. I highly recommend them.
Moimoi & Odeen LLCMoimoi & Odeen LLC
Thumbtack Customer
Ben responded to the request right away and scheduled a visit for the same day. He arrived on time, and was able to fix our hvac issue quickly. He was very thorough, but got in and out in a very reasonable timeframe. His price was much lower than others I called and I am very happy we hired him. Overal a great experience.
Brownstone Heating & Air ConditioningBrownstone Heating & Air Conditioning
Jessie G.
We asked Will to come out and fix the A/C for our business. He was on-time, knowledgeable, and promptly diagnosed the problem. His pricing was reasonable and it was clear he wasn't trying to overcharge us. He even added on an extra small project for us at the end of his job even though we hadn't hired him to do it. Will will definitely be our go-to HVAC person going forward.
All in One Comfort SolutionsAll in One Comfort Solutions
Corine S.
I interviewed 4 HVAC pros before going with Andrew’s company. I had a great experience from start to finish, so much so that my brownstones Coop board offered the building’s boiler maintenance contract to Andrew. I have referred Andrew to 2-3 other jobs and everyone is so thankful. He is skilled, a perfectionist, and responsive. I recommend him 1000 times over.
Mauro F.
Wil is a uniquely skilled and multi-talented HVAC and construction professional. From the moment I met Wil during the project scoping and bidding process, he inspired great confidence of his deep HVAC technical knowledge and broad construction experience. He unquestionably provided the soundest advice and proposal for the routing of the piping, communication/electrical lines and drainage tubing from/to Mitsubishi Outside Condensers to/from 6 Interior Wall-Mounted Air-Handlers. In terms of project execution, Wil's background as a general building contractor was a great asset throughout the project. He worked seamlessly with and provided guidance to the other sub-contractors involved (e.g., electricians, carpenter). As a family, we enjoyed having Wil work in our home throughout the project. We have two active young sons who often run around when back from school and Wil always treated them as if they were family and looked out for their safety when anywhere near the construction/installation areas. This intricate project in a floor-through Manhattan apartment was delivered two days ahead of schedule without a glitch! The impact to walls and ceilings was minimal (even before re-painting where necessary), which is simply amazing for a project that involved significant piping, wiring, wall-mounting, etc. The attractive wall-mounted units were placed meticulously in the most ideal spot of each room. The outside units and piping were also ideally placed and enclosed (where applicable). Most importantly, the HVAC system works flawlessly, is user friendly/intuitive, and even aesthetically pleasing! I highly recommend Wil for his reliability, attentiveness, integrity, and overall knowledge/ experience. He is best in class. No question.
All in One Comfort SolutionsAll in One Comfort Solutions
Sun G.
Slava helped me out with inspection, repair, and maintenance of my old split AC in NYC. Due to a big gut renovation at my apartment, I was instructed by my contractor that the units were quite old and should be replaced. They also told me that because my units were custom made and old technology, the new ones will be tricky to get and obviously will cost a fortune. I had already asked many other engineers/HVAC guys to see and give an estimate. I luckily came across Slava who was quite responsive and came by to inspect the unit. In his first trip, he inspected the condenser and found it to be in good condition and suggested that replacing will be silly and wasteful. He ran detailed analysis using his measurement machine to check the cooling, and other metrics. He found the unit to be not cooling effectively and clogging up due to lack of Freon. He had to make another trip to replace Freon. He ran more measurement to make sure that the unit was now working perfectly. It wasn't due to clogging of outside vents on my condenser. For that, even in heavy rain he went outside to my neighbors building and climbed fire escape 4 floors to check the outside vents. He found them to be really clogged (pics attached) so he came back and with my approval chemically washed them by climbing again. The tests after that were perfect. He also inspected the air handler and found it to be in good condition. He recommended ongoing maintenance and other relevant suggestions to make sure that it is a smoother process in future. I feel lucky to have found Slava. He was a pleasure to work with, knows his work better than many in the industry, is quite industrious, takes pride in his work and just the right guy you want to be on your side. He will be my guy in future to fix any issues with my AC unit. Last but not the least, he was by far the most reasonable guy I came across who did the work perfectly and in time for me. I have him a 25% tip which still put me way below what others were charging me. Highly recommended!!!!!
Power Saving Star IncPower Saving Star Inc
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