Francisca M. Reflections Cleaning NYC

Astoria, NY

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About this pro

How does your service stand out?

I believe that I stand out from other housekeeper because I'm very loyal to my customers. Also, unlike other cleaning companies my pricing is based on each indvidual home. I believe that no two people have the same cleaning needs, some people have pets, some don't; some people have chidren and so on. I offer a free consulation before your cleaning to dicuss what your needs and wants are and what fits your budget and lifestyle. I'm also flexible, proactive, and experienced in all areas of household maintenance.

What do you enjoy about the work you do?

I love to help people. The satisfaction of knowing that my customers are happy with my services and that they trust me with their homes and businesses satisfy this facet.

Location

Astoria, NY 11102

Years in business

8

Number of employees

2

Times hired on Thumbtack

14

Reviews

16 Reviews
  • Athanasios K. Oct 9, 2016
    She's great
    Mrs. Francisca is a very courteous and professional person. She is easy to work with and very flexible!! I've been using her cleaning services for quite a while now and never had an issue. She is very efficient and meticulous with every single inch of my apartment. Her prices are reasonable especially for the job that she performs. It is great to come home from a long day at work and find my place in a clean, neat and well organized condition! Thank you Francisca.
  • Karl G. Oct 7, 2016
    Great service
    Perfect service great price
  • Joshua N. Oct 6, 2016
    Never disappoints!
    I've been using Francisca for four months now and I couldn't be happier. She is a great cleaner, very reliable, and thorough. My apartment always feels immaculate after her work is done. I highly and definitely recommend her services!
  • Brandon D. May 9, 2016
    Francisca is simply the best. My place was spotless and looked better than when I first moved in. Her proffesionalism, attentiveness, and punctuality cannot be rivaled. Francisca cleaned avery nook and cranny that I, after living here for 15 years, have not even seen. My countertops were glistening and sun rays shot through the unblemished bathroom windows on to my fresh sparkly clean tiles. As long as I have a place to live her services will be used.
  • Patricia M. May 9, 2016
    House Cleaning (Recurring)
    Verified Review
    Francisca M. May 9, 2016

    I went to the client's apartment and performed to the best of my ability. However, she never paid for the cleaning and delayed the payment from one week to another. In addition, I have not opened a claim with Thumbtack or demanded the payment she owes I simply decided to not conduct further business with this specific client.

  • Tammy W. Apr 15, 2016
    House Cleaning (Recurring)
    Verified Review
    Cannot wait for her to begin. She's positively lovely.
  • Charlotte E. Apr 11, 2016
    I tried several different cleaning services before finding Francisca and she is absolutely amazing! She consistently does a thorough job and manages to clean up every speck of dust! Even when we leave the apartment in clean condition she still finds a way to make a huge difference and it's always sparkling! She is always on time and never misses a session. She has also been very accommodating in working around our schedule. No complaints!
  • Esthet B. Apr 10, 2016
    Every visit includes vacuuming, dusting, floor washing, total care of bathrooms and kitchen. Bed and linens are changed. There is always something extra to do. Francesca is efficient and thorough. She often notices where more cleaning is needed. She regularly checks the vents for example to make sure that they are clean working properly. She is always on time and has never missed an appointment. Francesca is pleasant, friendly and cheerful. We are very exacting in the requirements for house keeping. Francesca meets and exceeds all of our needs.
  • Kelly B. Apr 6, 2016
    I am a recurrent client of Francisca's and I can't say enough good things about her. She is not only an impeccable cleaner, but also a reliable, trustworthy, warm and personable person. I was referred to her by many friends, and will certainly refer her to others!
  • Joseph R. Mar 31, 2016
    Francisca is fantastic! She is extremely timely and easy to communicate with (always available via text or call). She also is more than happy to do our laundry which really makes our lives easy. She also is great about letting us know when we need to buy more cleaning products etc. Would not recommend anyone more!
  • Michael R. Mar 31, 2016
    Francisca worked with me, and managed the cleaning of my two-bedroom apartment biweekly for nearly four years. Her work was excellent, she never missed an appointment (and rescheduled only once or twice), and most important she was always a pleasure to deal with. She would still be working with me had I not moved out of New York. I give her my highest recommendation.
  • Garner C. Mar 30, 2016
    I am a part-time resident of NY. I was looking for someone to clean and keep an eye on our apartment when we are not in the city. Francisca was highly recommended and for good reason. She is thorough, reliable, and flexible. I trust her completely-she has a key to our apartment. Added bonus: she is well educated and she has a very warm, caring personality.
  • Ana A. May 3, 2015
    House Cleaning (Recurring)
    Verified Review
    Francisca is amazing. I had been ill and unable to organize a lot of things and I came home to a brand new apartment. Everything was super organized and very clean, not a single detail was overlooked. They arrived on time and did not leave until the job was done. I recommend Francisca 100%!
  • Rachel L. Nov 12, 2014
    House Cleaning (One Time)
    Verified Review
    Our former cleaning lady was no longer available to work with us so I turned to Thumbtack after not having great experiences on Craigslist or HomeJoy. As a first time Thumbtack user, I was reluctant but I'm so glad I joined. Francisca responded to me quickly in the most personable and professional matter; something told me she'd be a keeper and I'm glad I listened to that gut. She and her son came over for an introduction. I already liked the way she walked me through what they would do. On the evening of the cleaning, her son came over first. I began to walk him through what needed cleaning (we are very meticulous about that; most cleaners will rush on the job, overlooking things like the chrome towel holders or the paintings or will literally dust around objects without moving them - do you know how many times I've had to remind others about cleaning the blinds or under the sofa and bed?) but not Javier or Francisca. They didn't need much instruction. Javier even cleaned the chrome on our toilet brush which spoke loudly to his attention to detail. His mom joined him later in the evening and she helped clean our rooms while Javier continued to clean outside. They were quick, thorough and efficient. Our apartment hadn't been that clean in a long time. I look forward to our future cleanings with them and am so happy that we found two honest, hardworking, affable, attention-to-detail cleaners. They gave helpful tips on our oven and bathtub too (which was draining slowly due to the mass accumulation of hair). Francisca even offers laundry / ironing services and organization (if you want it). I certainly will opt for those in the next cleaning(s). Keep up the good job, Francisca! You are a keeper and I highly recommend!
  • Mark J. Jul 5, 2014
    House Cleaning (One Time)
    Verified Review
    Francisca is a great person who is impeccable when it comes to cleaning the house. We are pleased every single time that our apartment gets serviced. I would highly recommend selecting her for any cleaning that you require.
  • Saskia V. Apr 9, 2014
    House Cleaning (One Time)
    Verified Review
    Francisca did an amazing job on my apartment. I thought I was a decent housekeeper, but after her visit, I there were parts of my house that were cleaner than I had ever seen them. From the kitchen sink to the baseboards, everything gleamed.

Q&A

What is your typical process for working with a new customer?
My experience taught me, that it is always necessary to meet my clients prior any cleaning as it help me to understand the reals needs of the person; as well as reliving the customer from any worries him/her may have. The meeting never take more than 10-15min, so is as convenient as helpful for both of us.
What types of customers have you worked with?
Business owners, home owners, and renters.
What questions should customers think through before talking to professionals about their project?
They can expect a consistent, thorough cleaning and the highest level of personal service with every visit.