Francisca M. Reflections Cleaning NYC

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About Francisca M. Reflections Cleaning NYC

hired 9 times on Thumbtack

How does your service stand out?

I believe that I stand out from other housekeeper because I'm very loyal to my customers. Also, unlike other cleaning companies my pricing is based on each indvidual home. I believe that no two people have the same cleaning needs, some people have pets, some don't; some people have chidren and so on. I offer a free consulation before your cleaning to dicuss what your needs and wants are and what fits your budget and lifestyle. I'm also flexible, proactive, and experienced in all areas of household maintenance.

What do you enjoy about the work you do?

I love to help people. The satisfaction of knowing that my customers are happy with my services and that they trust me with their homes and businesses satisfy this facet.

Location

Astoria, NY 11106

  • Address verified

Reviews

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  • 5/5 stars

    Francisca is simply the best. My place was spotless and looked better than when I first moved in. Her proffesionalism, attentiveness, and punctuality cannot be rivaled. Francisca cleaned avery nook and cranny that I, after living here for 15 years, have not even seen. My countertops were glistening and sun rays shot through the unblemished bathroom windows on to my fresh sparkly clean tiles. As long as I have a place to live her services will be used.

  • 1/5 stars House Cleaning (Recurring) Verified Review

    Francisca M. from Francisca M. Reflections Cleaning NYC replied to this review on May 9, 2016

    I went to the client's apartment and performed to the best of my ability. However, she never paid for the cleaning and delayed the payment from one week to another. In addition, I have not opened a claim with Thumbtack or demanded the payment she owes I simply decided to not conduct further business with this specific client.

  • 5/5 stars House Cleaning (Recurring) Verified Review

    Cannot wait for her to begin. She's positively lovely.

  • 5/5 stars

    I tried several different cleaning services before finding Francisca and she is absolutely amazing! She consistently does a thorough job and manages to clean up every speck of dust! Even when we leave the apartment in clean condition she still finds a way to make a huge difference and it's always sparkling! She is always on time and never misses a session. She has also been very accommodating in working around our schedule. No complaints!

  • 5/5 stars

    Every visit includes vacuuming, dusting, floor washing, total care of bathrooms and kitchen. Bed and linens are changed. There is always something extra to do. Francesca is efficient and thorough. She often notices where more cleaning is needed. She regularly checks the vents for example to make sure that they are clean working properly. She is always on time and has never missed an appointment. Francesca is pleasant, friendly and cheerful. We are very exacting in the requirements for house keeping. Francesca meets and exceeds all of our needs.

  • 5/5 stars

    I am a recurrent client of Francisca's and I can't say enough good things about her. She is not only an impeccable cleaner, but also a reliable, trustworthy, warm and personable person. I was referred to her by many friends, and will certainly refer her to others!

  • 5/5 stars

    Francisca is fantastic! She is extremely timely and easy to communicate with (always available via text or call). She also is more than happy to do our laundry which really makes our lives easy. She also is great about letting us know when we need to buy more cleaning products etc. Would not recommend anyone more!

  • 5/5 stars

    Francisca worked with me, and managed the cleaning of my two-bedroom apartment biweekly for nearly four years. Her work was excellent, she never missed an appointment (and rescheduled only once or twice), and most important she was always a pleasure to deal with. She would still be working with me had I not moved out of New York. I give her my highest recommendation.

  • 5/5 stars

    I am a part-time resident of NY. I was looking for someone to clean and keep an eye on our apartment when we are not in the city. Francisca was highly recommended and for good reason. She is thorough, reliable, and flexible. I trust her completely-she has a key to our apartment. Added bonus: she is well educated and she has a very warm, caring personality.

  • 5/5 stars

    Francisca is amazing! Cannot say enough good things about her. I have worked with her for 2 years and consider her family now. She's the best - I always look forward to coming home to my apartment after she has cleaned

  • 5/5 stars

    Francisca is a trustworthy, conscientious and sweet person. I have had the pleasure of hiring her to help with the cleaning of my home. I am always pleased with her work and attention to detail.

  • 5/5 stars

    Francisca have been working with us for the past few months. She has been great and always treats my apartment with extreme care. Our place has never looked or felt so clean, she is by far the best cleaner we have had.

  • 5/5 stars House Cleaning (Recurring) Verified Review

    Francisca is amazing. I had been ill and unable to organize a lot of things and I came home to a brand new apartment. Everything was super organized and very clean, not a single detail was overlooked. They arrived on time and did not leave until the job was done. I recommend Francisca 100%!

  • 5/5 stars House Cleaning (One Time) Verified Review

    Our former cleaning lady was no longer available to work with us so I turned to Thumbtack after not having great experiences on Craigslist or HomeJoy. As a first time Thumbtack user, I was reluctant but I'm so glad I joined. Francisca responded to me quickly in the most personable and professional matter; something told me she'd be a keeper and I'm glad I listened to that gut. She and her son came over for an introduction. I already liked the way she walked me through what they would do. On the evening of the cleaning, her son came over first. I began to walk him through what needed cleaning (we are very meticulous about that; most cleaners will rush on the job, overlooking things like the chrome towel holders or the paintings or will literally dust around objects without moving them - do you know how many times I've had to remind others about cleaning the blinds or under the sofa and bed?) but not Javier or Francisca. They didn't need much instruction. Javier even cleaned the chrome on our toilet brush which spoke loudly to his attention to detail. His mom joined him later in the evening and she helped clean our rooms while Javier continued to clean outside. They were quick, thorough and efficient. Our apartment hadn't been that clean in a long time. I look forward to our future cleanings with them and am so happy that we found two honest, hardworking, affable, attention-to-detail cleaners. They gave helpful tips on our oven and bathtub too (which was draining slowly due to the mass accumulation of hair). Francisca even offers laundry / ironing services and organization (if you want it). I certainly will opt for those in the next cleaning(s). Keep up the good job, Francisca! You are a keeper and I highly recommend!

  • 5/5 stars House Cleaning (One Time) Verified Review

    Francisca is a great person who is impeccable when it comes to cleaning the house. We are pleased every single time that our apartment gets serviced. I would highly recommend selecting her for any cleaning that you require.

  • 5/5 stars House Cleaning (One Time) Verified Review

    Francisca did an amazing job on my apartment. I thought I was a decent housekeeper, but after her visit, I there were parts of my house that were cleaner than I had ever seen them. From the kitchen sink to the baseboards, everything gleamed.

Question and answer

Q. What is your typical process for working with a new customer?

A. My experience taught me, that it is always necessary to meet my clients prior any cleaning as it help me to understand the reals needs of the person; as well as reliving the customer from any worries him/her may have. The meeting never take more than 10-15min, so is as convenient as helpful for both of us.

Q. What types of customers have you worked with?

A. Business owners, home owners, and renters.

Q. What questions should customers think through before talking to professionals about their project?

A. They can expect a consistent, thorough cleaning and the highest level of personal service with every visit.

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