Marks Mowers / Reasonable Washer & Dryer Repair
About this pro
20 years in business
Mark told me that he would be out on a Thursday between 3 and 4 pm to fix my dryer. He called that day stating that he was running behind and couldn't get out until after dark. He didn't want to come out in the dark because we live in the Country and didn't want the deer to run out at him, so he rescheduled the appointment to Saturday between 3 and 4 pm again. I waited until 6 pm for him and he never showed up and never called me to say that he wasn't going to make it out again. He called me on Sunday and left a message that he couldn't make it out on Saturday. It would of been nice to have called me on Saturday to tell me that he wasn't coming out. Needless to say, my husband is now trying to fix my dryer!!Mar 7, 2016Mark S.'s reply
Mark serviced my Troy Bilt snow blower,,, Works like new. 5 star serviceJan 29, 2015
- How did you get started doing this type of work?After working for years for other people, I have gained the confidence that the man upstairs had given me a special gift... I'm good with my hands, also that I reason out the best solutions to a given problem, using my head & my hands. Also an added (unseen) bonus of my service is sincerity & honesty. An example; I can recommend a "used" part for a customer on a limited budget. Or recommend a total replacement (either new or used) if an appliance is going to cost to much to fix and or if I see that the machine will fail soon due to other worn parts & components. In that respect I'm very "old fashioned" But I feel that honesty, integerity & ingenuity are appreciated & remembered 80% of my business is generated by referrals from satisfied customers. That also makes me very proud to be doing what I'm doing
- Describe a recent project you are fond of. How long did it take?I talked an elderly customer out of investing $150.00 into a 14 year old Kenmore washer for a new timer, instead I suggested a couple decent small local appliance stores that I know of that have used reconditioned washers starting at $99.00 plus tax. She ended up with a nice washer with a few more bell's & whistles than her old tired Kenmore had!
- What advice would you give a customer looking to hire a provider in your area of work?Is the machine worth fixing? Also how major a repair is it. Another large factor is the cost of the parts & sometimes shipping. Also potential customers may view my "satisfied customer service page/ guestbook" page on my web site for customer references.