Rochester Moving & Storage

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Introduction

Our 4-7 man teams outwork typical 2-3 man crews and cut the time in half. Rates are higher...time is less by half.... and the bill is always the same as if 3 men performed the move...but it took our team half the time. We get to move some of the areas nicest people! We are in a different place every day helping people get easily moved into their new homes.

Overview

31 years in business

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Reviews

1.3

3 reviews

33%

67%

Patrick C.

Apr 15, 2013

I recently hired Rochester Moving and Storage for a local move. The job was to load up a truck with the contents of a 10'x20' storage unit, drive it 5 miles to my house, unload and disperse the boxes/furniture throughout the house. When I first spoke with Dave at Rochester Moving and Storage he mentioned a price per hour that was quite a bit higher than other quotes I received (approximately $174 per hour) but mentioned he had a crew of 5 guys, which was much larger than the 2-3 man crews from the other companies I received quotes from. On the day we wished to move, I let Dave know that I was busy during the day and would prefer to do the move in the late afternoon/evening. Dave originally agreed to this but clearly expressed a preference for earlier in the day so I moved my schedule around to make that happen. The day before our move, I received a call from Dave informing me that he forgot he already had a move scheduled that day and pushed my time back to the evening because of it. He also mentioned casually that he would be bringing 6 men because that was what the job before mine required, but did not mention at the time there would be any change in cost. The next day at the move Dave then revealed that the 6 man crew would cost $204 per hour instead of the original $174. When I expressed my dissatisfaction with this, he assured me that it would balance out because 6 guys could work faster than 5. This is certainly not how it worked out. I was pleased with the moving crew themselves, however six men cannot effectively load a 10'x20' storage unit into a truck. There were too many of them, leading them to get in each other's way or stand idle while 2 were working. This is issue was not as drastic at the house, but 6 was still overkill. In the end, I did not feel that I should be forced to pay extra for the 6th man just because the job before mine required it. I had agreed to the $174 per hour when I booked the move and did not appreciate having the extra $30 per hour sprung on me when I really had no choice but to go along with it if I wanted to keep the move going. In my estimate, the extra guy increased the cost of our move by about $100. When we called Dave and expressed this to him the next day (once he got me to sign the "contract" he was gone and we did not see him again), and give him a chance to make it right he simply told us that his company has a great reputation and nothing but good reviews. Well I agree that the movers themselves did a good job, I am not satisfied with the management and would not recommend Rochester Moving and Storage.

Kelly G.

Jul 1, 2015

While this is a long review, I feel it is important to let people know the full story of the move that we just endured. Dave Conkey took a day that should have been made simple by our hiring his service, and turned it into a day from hell for my family and I. Dave came to my house in May to give me an estimate to move my entire home in late June. He came for the appointment right on time and was kind and courteous. He thoroughly checked my house and wrote me an estimate to move all furniture, boxes, and our outdoor items (two patio sets, deck box, etc.). The estimate seemed reasonable so reasonable I asked a few times if it included everything. He assured me that it did. He also stated that he would be there for at least part of the day of the move to ensure that everything would run smoothly. I called a couple of weeks later and booked his service. I asked him in that conversation what size storage unit would be appropriate for our belongings, since we couldnt move into our new place yet he recommended a 10x20. I couldnt find a 10x20, so I asked if 2 10x10 units would be large enough and he said yes. Dave called the morning of the move to let me know that they should be there around 12-12:30. I called at noon to confirm and he said theyd be there by 1 with no issue. This is where the lies begin. The movers arrived at my home at 2:30 over an hour and a half late. They met my husband there and started loading. The moving team was great 7 guys and one large truck. They worked diligently and carefully and loaded the truck as full as possible. I have no complaints about his team they were great guys who did a great job with the assignment they were given. After the loading was complete, our garage was completely FULL with no room on the truck. The job had obviously been completely underestimated by Dave. He had not shown up to the move as promised, so my husband talked to him via one of the movers phones. Dave said basically oh well, and that his guys could come back to the house for a second load and trip, but wed have to pay full price. He did offer to stop the clock after the storage units were loaded in Bergen and not charge us the .25 hour for the trip back to Irondequoit, but that was it. In addition, we needed a THIRD 10x10 unit PLUS a family members garage to store all of our belongings. It would have cost approximately $500 more to have the movers come back and do another load, so we declined. We then ended up moving the remaining belongings ourselves that night (until 2:30 a.m.). The estimate that Dave gave me was GROSSLY under what we ended up actually needing. In addition to the one truck that the movers loaded and unloaded, it took 8 hours and THREE trips with a full trailer, minivan, large pickup truck, and car to move all that was left over. I called Dave that night to explain the situation and express my frustration with the way things had gone. If he had apologized, you wouldnt be reading this review. Instead, he was unsympathetic and took no responsibility for his completely inaccurate quote. He said I told you plus or minus I told him that I did not take that to mean +/- $500! He repeatedly said you know, a truck can only fit so much, and said we really needed 2 trucks for the amount of stuff that we had. I told him that it would have been nice to know that in May and he said Its the busiest season, we wouldnt have had two trucks. I wish Id had all of that information before having to make a choice in movers! Anyone can offer a reasonable quote if it does not take into account all of your belongings. DO NOT USE THIS COMPANY! Dave will likely write you a fantastic quote, but he has absolutely no clue how to estimate a move, and you will end up either paying more or doing the rest yourself. A day that should have been made relaxing by using paid movers was filled with stress and ended with my family moving a quarter of our belongings with no moving truck at the very last second. Save yourself the trouble and go with a different company.

Taggard r.

Sep 23, 2015

this guy does not know what he is doing. he should be working at mcdonalds or a busboy. he chose the wrong field to work in.

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
All Local movers work by the hour and hourly rates are established and recorded by the New York State Department Of Transportation. Time starts when we leave the base and stops after the last item is set in place. At that point there usually is 15 minutes to a half hour travel time back to base.
What education and/or training do you have that relates to your work?
Every 3 months 4-7 local movers meet to discuss events and happenings as well as any new tools, methods or laws we might need to be aware of..
How did you get started doing this type of work?
After working as a Realtor for 20 years, I saw a need for service to buyers and sellers through the homes we marketed. These people needed moving service.

Rochester Moving & Storage

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