The Pro Team Appliance & HVAC Repair

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Introduction

We are servicing clients in New York and New Jersey areas. The head office of the company is on Staten Island. Our labor costs don't depend on the remoteness of the client! All your residential appliances can be repaired. We offer all aspects of residential appliance repair. All our work is to the highest of standards and is fully guaranteed. All our master specialists provide first-class repair services and always have spare parts for most residential appliances. No matter what kind of appliance needs to be repaired: - washer, - dryer, - refrigerator, - freezer, - wine cooler, - ice maker, - stove/oven/range, - dishwasher; - AC and HVAC be sure that you will always get fast and successful results at a fair price.

Overview

Hired 2843 times

Background checked

6 employees

15 years in business

Business hours

SunClosedMon9:00 am - 6:00 pm

Payment methods

This pro accepts payments via Cash, Check, Credit card, Venmo, and Zelle.

Social media

Instagram

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2023

Projects and media

87 photos

Projects and media

87 photos

Specialties

Appliance type

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Reviews

Customers rated this pro highly for professionalism, work quality, and responsiveness.

Good 4.4

940 reviews

5

73%

4

12%

3

4%

2

3%

1

8%

Read reviews that mention:

Yunjin J.

4 weeks ago

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Hired on Thumbtack

I recently worked with the Pro Team for a dishwasher repair. After an initial diagnosis of a control board issue, the technician discovered additional complications including a leak that would require more parts. After evaluating the repair costs for my $500 dishwasher, I decided to purchase a new unit instead.

I appreciate that the Pro Team was responsive when I requested a partial refund for the initial service, and they provided $160 back for the installation work. While the process had some challenges, the company did stand behind their work by offering this refund.

I especially want to highlight Sienna from customer service, who was instrumental in resolving my concerns. Her patience and exceptional communication skills made all the difference in reaching a satisfactory outcome. Sienna took the time to understand my situation and worked diligently to ensure a fair resolution.

The technician was knowledgeable in identifying the multiple issues affecting my dishwasher, which helped me make an informed decision about replacement versus continued repairs. Thanks to Sienna's assistance, I'm satisfied with how the company ultimately handled my case and provided the partial refund.

Details: Dishwasher • Samsung • Residential

Appliance Repair or Maintenance

Brian T.

Mar 27, 2025

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Hired on Thumbtack

Very prompt in responding to inquiry, and sending out technician for repair. Technician arrived on time and did excellent work. Would definitely hire again.

Details: Washer or dryer • LG • Residential

Appliance Repair or Maintenance

Markindy S.

Mar 22, 2025

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Hired on Thumbtack

Details: Dishwasher • Frigidaire • Residential

Appliance Repair or Maintenance

Carl G.

Feb 3, 2025

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Hired on Thumbtack

The Technician showed up as scheduled : his knowledge was immediately apparent. He quickly diagnosed the issue with my refrigerator . He explained the problem and identified the issue . He worked efficiently to make the repair . He had all the necessary tools and parts which meant no delays . The entire process took less time than I expected and he tested the fridge thoroughly before declaring the job Done . After completing the repair the technician made sure to clean up the area, which I greatly appreciated . The technician went above and beyond in terms of customer service I was extremely pleased with the entire process.

Details: Refrigerator • Kenmore • Residential

Appliance Repair or Maintenance

Excel t.

Feb 1, 2025

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Hired on Thumbtack

I called theirs help for to fix my dishwasher. I texted them within few minutes they texted me back enquiried problem about my dishwasher and told me to send the Pic of current areas. I took pics and send it to them they found out the issues with the Pic and placed the order for parts. I hope that technician name sienna he texted me to come and fix it. he completed his work quickly and silently. he does that great job. He's so professional at his work. I highly recommended and appreciated his work. future if I need any appliance and other fixtures without hesitate I will use them. Thank The Pro Team

Details: Dishwasher • Kenmore • Residential

Appliance Repair or Maintenance

Credentials

Background Check

Maksim Titkov

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We offer the affordable cost of the diagnostics which is only $49 for almost all appliances except for the AC units which is $150. The diagnostics fee will be included in the cost of the labor. We provide the advantageous warranty conditions - 6 months for the part.
What is your typical process for working with a new customer?
The whole process is - we schedule an appointment, come for the diagnostics, determine the issue, provide the cost of the repair and fix the issue.
What education and/or training do you have that relates to your work?
Our technicians receive the knowledges of our best European specialists. Also our technicians can receive the technicial support when they are on site.

The Pro Team Appliance & HVAC Repair

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