FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I offer discounts to returning costumers. I always appreciate when people come back or send a referral. We know for a fact that our work is expensive, but it is totally worth it.
- What is your typical process for working with a new customer?
We usually start with a little chat about the date, venue and theme of the party. Then we priced with the decor ideas from both parts, inspirational pictures etc. After gathering the information, we prepare a quotation and client can still make changes at this stage. After the approval we agreed on a non refundable retainer fee to book the date. We work on a legal contract that specify every aspect that Creating Memories NY will cover during the event, payment plan (if needed), a refundable deposit that will be keep if inventory is damage or incomplete, as well as both parts rights and responsibilities.
- What education and/or training do you have that relates to your work?
With the help of my husband I had the honor to study with the International balloon Artist Irina Lovanova and The Shevchenko brothers from Russia’s. The last trends and techniques are always important in a business of this kind.