I have a strong background in property management. Please look beyond the residential aspects of my experience that are sometimes overlooked.
As a property manager, I have been responsible for budgeting as well as inspecting not only of the individual units but also of the overall property. This includes structural and mechanical (electrical and HVAC) aspects, inventory and replacement, parking and sidewalks as well as landscaping, including arbor trimming and removal.
I worked closely with a small staff of maintenance and janitorial employees to keep the property in tip-top shape.
As a manager I also routinely kept up on Grace Hill training relating to maintenance and maintenance PPE as well as management and evaluation skills. I am familiar with many government programs and procedures. As many of my properties were HUD/LIHTC, I am extremely accustomed to adhering to strict guidelines in both paperwork and physical inspections such as REAC inspections, including both property and program compliance. When an issue arose and my staff was unable to perform, I contacted outside contracting vendors for quotes and negotiated contracts within budget guidelines.
I also have experience in marketing and event planning. I really enjoyed participating in outreach projects and even attending booth/table events. One of my properties participated in the SUN program, which is a community outreach program where we would invite members of the community to come for educational/life-enhancing services and information.
As you might imagine, this type of work required several different reports to be generated throughout the month, such as occupancy, financial, asset, and equipment reports, etc. Written communication skills are essential for creating newsletters, calendars, and memos to residents as well as to staff and colleagues.
I have worked with several property management computer programs such as Yardi, Real Page, Rent Manager, and a few others to boot. General office management, ordering supplies, making copies, sending/receiving faxes and e-mails are part of my daily duties. In addition to the above, I have a real estate sales license and am willing to align my license with a new broker if there is any concern of conflict of interest.
Stepping back now to include my favorite part of property management: the people! I truly enjoy people and am sympathetic to their needs and wants while understanding the property owner's concerns and bottom line. I have an amazing track record of bringing properties up to 100% occupancy with quality tenants and have been able to start waiting lists. My tenants are content and tend to stay long-term. I do not set people up to fail. I won't put someone in a unit that he/she is unable to afford, and I do not alter income verifications to qualify people if that is part of the acceptance.
These are some keys to my success as a property manager.
Thank you for taking the time to carefully review and consider.
I am JoAnna Barella.