FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
While our rate provides a transparent pricing structure, we understand that every move or delivery is unique. To get a more precise quote, please contact us with details about your move, such as the number of items, distance, desired date and time, and any special requirements. We'll provide a customized estimate based on your specific needs. For local deliveries the base quote starts at $150 (with no hourly minimum). For long distance deliveries: The cost of long distance deliveries will be calculated individually based on factors such as distance, weight, and required services. Payment options: * Cash * No fees for Venmo, CashApp, Zelle * A 5% transaction fee for Credit/Debit Cards, Apple Pay, Google Pay, Samsung Pay
- What is your typical process for working with a new customer?
1. Initial Contact: We start by discussing the customer's specific needs, including the pickup and delivery locations, the type of cargo, and the desired delivery time. 2. Quote and Agreement: Once we have a clear understanding of the job, we provide a detailed quote that includes the estimated cost and timeline. If the customer agrees to the terms, we'll establish a contract or agreement. 3. Scheduling: We coordinate the pickup and delivery dates and times that work best for both parties. 4. Preparation: Before the move, we ensure that our cargo van is clean, well maintained, and ready to transport the customer's belongings. 5. Loading and Transportation: On the day of the move, we arrive promptly, load the cargo securely, and transport it to the designated destination. 6. Unloading and Inspection: Upon arrival, we unload the cargo carefully and ensure that everything is delivered safely and undamaged. 7. Payment and Feedback: Once the job is complete, we collect payment according to the agreed-upon terms. We also request feedback from the customer to help us improve our services.
- What advice would you give a customer looking to hire a provider in your area of work?
Prior to contacting a professional delivery service, customers are advised to review key factors such as pricing structures, vehicle capacity, the scope of services offered and reviews.