|Sunday||8:00 a.m. to 7:00 p.m.|
|Monday||8:00 a.m. to 7:00 p.m.|
|Tuesday||8:00 a.m. to 7:00 p.m.|
|Wednesday||8:00 a.m. to 7:00 p.m.|
|Thursday||8:00 a.m. to 7:00 p.m.|
|Friday||8:00 a.m. to 7:00 p.m.|
|Saturday||8:00 a.m. to 7:00 p.m.|
About this pro
12 years in business
29 hires on Thumbtack
Nancy and the team were great to work with during this project. They were on time, thorough and responsive. Would hire again!Apr 13, 2018Verified
We had a flooded basement as a result of a in-correctly installed water line on a new refrigerator from Sears. The water later turned into a mold problem. The mold became a very serious problem and ended up being more than any of us had expected. Nancy and her crew not only managed the mold issue, but also aided me in getting through the insurance claim process and a few potential legal issues as well. My wife and I are so thankful we found Safehouse Solutions because we are certain that they were right for this job. They treated our home and this job like it was their own. Nothing but a positive experience with Safehouse Solutions!Feb 15, 2017Verified
Nancy responded quickly & helped guide me through a nerve-wracking experiences. She is knowledgeable & I sensed that she is genuinely passionate about helping to create and/or maintain safe environments. I will call her again if I ever have this type of need.Jun 2, 2015Verified
Nancy and the SafeHouse crew did an excellent job. They were courteous, thorough, and professional.Aug 16, 2017Nancy S.'s reply
Thank you for recognizing our team's sincere desire to serve the needs of people suffering from water and mold damage.
We had SafeHouse Solutions perform a follow up inspection after mold treatment at our house and they were prompt, knowledgeable, friendly, and easy to work with.Jun 5, 2017Verified
Top Pro status
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- What should the customer know about your pricing (e.g., discounts, fees)?Our assessments of Water and Mold Damage are Complimentary. Cost for Structural Drying and Water Mitigation are based on the pricing predetermined by the Insurance and Restoration Industries. The down payment is usually to cover your deductible. If your told the loss is not covered by insurance, it's not unusual for them to tell you NO when you first call. But no doesn't always mean no. It doesn't necessarily mean they'll change their mind either. Give SafeHouse a call and let's discuss your situation and have it professionally assessed and documented giving you the best shot for coverage. Mold Removal is a bit more difficult to calculate because the problem although caused by a water or moisture event is often microbial and at first detected in the air quality. Mold also hides behind baseboards, drywall, on the backside of ceiling tiles and or imbedded. Not only does a professional mold specialist need to find and then abate the mold which is visible they also need to take steps to contain what could potentially become aerosolized. Our job also included preventing it from spreading to unaffected areas of the home or building during removal. Spraying the area alone with a product that renders mold spores negligible, DOES NOT likely prevent it from spreading. Following the guidelines established by the EPA, ACGIH, and IICRC for "Mold Removal in Schools and Commercial Buildings" is the one way to assure yourself the project has been done correctly and completely. Also remember Basements require special steps due to most people's homes pulling air quality from their basement. Give SafeHouse Solutions a call today. We are happy to speak with you and address your questions.
- What is your typical process for working with a new customer?A Phone consultation to understand your concerns and what likely produced the problem. Step Two is an on site visit with a Licensed Professional to Assess the Water and or Mold Damage using advanced technology while applying our experience and knowledge. Step Three is determined by what we can see, can't see and or smell. Lab Samples may be required to analyze the Indoor Air Quality or what appears on surfaces. When done this precedes Water Mitigation and Structural Drying to assure the Safety and Health of you and those you care for. Step 4 is presentation of the scope of work, estimate and if agreed; an implementation of treatment based on your needs. Step 5 is demonstration of the projects success.
- What education and/or training do you have that relates to your work?Our Licenses (CCMR, CCMR) in Assessment and Remediation require CEU's. Our CEU's at present are earned through the PMII. We are one of the original Indoor Environmental Air Quality Council Certified Mold Professionals by the State of FLA. Our pre-requisites included working with a CIH and Member of the ACGIH for several years prior to and during our Health Homes Grant.