ADSA CLEANING SERVICES

Hello Karen, I’m sorry to hear that you were disappointed with the service. As we discussed before starting the job, we explained that the hardwood floors would not look brand new after having carpet for approximately 40 years. We also recommended having the floors professionally buffed or refinished, which would involve an additional cost, but you chose not to proceed with that option. The marks left by the carpet staples and the condition of the wood were existing issues that could not be completely corrected through cleaning alone. Our goal was to remove the staples and as much stuck padding as possible. We take our work seriously and always do our best to provide quality service. However, we also believe it is important to have realistic expectations about what cleaning can accomplish. Thank you for sharing your feedback.