FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing and promotions are subject to change prior to booking an appointment with us. Our pricing, including quotes, exclude all applicable local and state taxes. Discounts: We run promotions from time to time. Still, we also have ongoing promotions and discounts for various groups, including The Elderly, Medical Disabilities, Medical Professionals, Emergency Response Personnel, Retired Military Veterans, and Recurring Cleaning Services. Also, customers who subscribe to EPD Companies services or shop at any of our online shops likely receive rewards such as Clean Sweep Reward Points, discounts on products, and other services.
- What is your typical process for working with a new customer?
We start with understanding your unique needs which includes discussing your preferences, schedule, and any instructions and requirements you may have. Next, we then collect any fees or deposits required according to the service and pricing plan selected followed by us creating a cleaning plan for your home for our recurring customers. Then we'll match you with the right cleaner or cleaning team. Once we've selected the right professional(s) for the job, we then proceed with scheduling your appointment (all hassle-free).
- What education and/or training do you have that relates to your work?
While our CEO has 3 degrees in business and business administration, our professional team offers well over 20 years of combined cleaning experience. This experience spans from hotel housekeeping, short term rentals such as vacation rentals and corporate rentals, janitorial/commercial cleaning, and apartment maintenance and cleaning working knowledge and experience.