Step 2 LLC Property Management and Maintenance

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Duration of management needs

Management needs

Monthly rental income

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Introduction

We seek to create steady positive cash flows that increase over time and reduce portfolio volatility. Call today! How is this accomplished? Through our due diligence and years of experience we put quality tenants into the properties. We are skilled in both section 8 voucher tenants and non voucher tenants. Long term tenants that pay their responsibilities on time create steady cash flows. Turn overs cost you money and negatively impact the investment portfolio. We help reduce risks that many owners are not even aware they are exposed to. The property management software creates transparency with robust financial statements.

Overview

Hired 13 times

Background checked

3 employees

18 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Check and Credit card.

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2021

Services offered

Property type

Homes

Apartments

Commercial

Mixed use

Number of properties

Multiple properties

Single

Monthly rental income

< $1,000

$1,000 - $2,500

$2,500 - $5,000

$5,000 - $10,000

Projects and media

5 photos

Projects and media

5 photos

Reviews

Customers rated this pro highly for responsiveness, professionalism, and work quality.

Very good 4.6

9 reviews

5

89%

4

0%

3

0%

2

0%

1

11%

Past Customer

Sep 10, 2020

·

From Google

Multiple issues with Steve, worst year and half rental experience. First off, over paid for rent and had a premium added per month due to owning a dog. Would not respond to any messages. Had to team up with other tenants to get a hold of him. Grass, yard, and driveway unkempt. We were left with sewage water and other tenants poop on our hallway, closet, and living room carpet after our toilet and shower flooded for over a month straight. When asked, Steve gave no timeline and took over 6 WEEKS for someone to get sent out. Was told not to flush often and take less than 5 minute showers. The place smelled awful from sewage water seeping into the carpet along with the smell of smoke from other tenants. We were forced to move due to uninhabitable living conditions that was deemed unhealthy to us and our dog by multiple city workers AND the plumber that STEVE himself had hired. Plumber also mentioned carpet should be replaced due to the damage (it wasn't) which we have on film the damage and plumber stating. Sadly he never returned in our last couple of months of living there to fix the issue. One of the tenants in the building was also abusive towards their spouse and openly doing drugs and blasting music throughout the night. Steve was also very unresponsive to that, we had sent pictures, videos, and tried to team up with other tenants to resolve the issue. I've never dealt with such a slumlord in my life. After all was said, he tried to charge us for the dirty carpet that sewage water/feces had been soaked in for over 6 weeks. The very next day our lease was over, we had also seen Steve doing a tour with someone which doesn't seem safe, why is he showing the place when it's allegedly dirty and damaged from a dog? We also have on video, which he consented to, admitting the lasting putrid smell due to the plumbing, but despite the odor, how everything looked clean and in good shape. Everything has been been recorded one way or another. If more money was supposed to be withheld, it would have been. We asked for proof of damages and were sent a single picture of a wad of dog hair. Allegedly painting and other parts needed work on but we were never provided with any proof or information when asked. This dudes a joke. All around awful experience. We are not troubled tenants, just had a troubled landlord.

Step 2 LLC Property Management and Maintenance's reply

The tenant lived in the apartment for several years with a dog. The previous owner never collected a pet security deposit nor was a pet fee being charged. The whole apartment smelled like pet, which is normal because the odor and funk just gets grounded into the carpet and pad. The full security deposit should have been withheld due to the damages. However, the majority of the security deposit was returned to the tenant. The tenant provided a 30 day notice to vacate at which time there were was a plumbing issues. The plumber was called in immediately to correct the issue to get everything flowing.

Past Customer

Jan 12, 2021

·

From Google

Step 2 LLC Property Management and Maintenance's reply

Past Customer

May 12, 2020

·

From Google

As an owner, I find that Steve is on top of everything. He responds quickly to maintenance issues. He is excellent at tenant selection. He knows the market. He works with tenants on pay issues. He is down to earth. He is conscious of cutting costs. He is also good a property selection. I have used Steve while living in Cleveland and living on the other side of the world. If you are local or out of town, you can rely on Steve to take care of your property.

Past Customer

May 20, 2020

·

From Google

Mike s.

Nov 28, 2020

Very professional and knowledgeable, Understands the ways of leasing, Back ground checks, property make ready. Highly recommended.

Step 2 LLC Property Management and Maintenance's reply

Thanks Mike. It's a pleasure working with you!

Credentials

Background Check

Steven Massari

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is straight forward, transparent and honest.
What is your typical process for working with a new customer?
Have a conversation and get to know what the investor needs are.
What education and/or training do you have that relates to your work?
Decades worth of experience. From general construction contractor to financial analysis.

Step 2 LLC Property Management and Maintenance

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