Home Maid Cleaning
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At first our house was great and then over time the quality reduced and eventually we were given a price reduction because it was taking a little over an hour to clean the house. Most recently the quality has continued to decrease and I've had to redo things myself. At one point I was home and the owners young son was at the job (sitting on the sofa in the family room and then just walked upstairs), Rachel has always been polite, however her recent crews have struggled with quality and we have parted ways.Aug 9, 2018VerifiedHome Maid Cleaning's reply
The quality of my work has not changed from day one. Unfortunately, we all know somebody in our lives that you just can never please. I terminated services with this customer because it became clear we would never be able to please her.
They did a great job, came on time, worked quickly. Will use again for sure!Sep 18, 2017Verified
Did a great job! My wife was thrilled, and just in time for Mother's Day! Thanks. Hope to have u back soon.May 23, 2017Verified
Top quality cleaning, inexpensive rates, flexible scheduling. Very happy with their servicesMay 8, 2017Verified
She booked me for service 4 days in advance and forgot. She had no idea who I was when I called her to confirm an hour before our appointment time.Apr 11, 2017VerifiedHome Maid Cleaning's reply
Customer called while I was at the dentist in severe pain. I explained this to her, but she wanted to schedule immediately. I honestly do not remember scheduling the appointment. I apologized profusely and offered to come anytime this week. She was very angry, stating I was the 3rd company to do this to her. I would have happily taken very good care of her and her needs. Anger and retaliation solve nothing.
- What should the customer know about your pricing (e.g., discounts, fees)?Residential Cleaning Fees: Cost per Hour: $48 Flat rates are available. Please call or email for an estimate. Information we need: Approximate square footage of your home. Number of bedrooms. Number of full baths. Number of half baths. Number of floors. % of Carpet, Hardwood, Linoleum ( Approximate is great) Area of town you reside.. Special requests? Is there a specific time or day you require? Do you need an initial deep cleaning?
- What types of customers have you worked with?Home Maid Cleaning does a variety of jobs from routine residential cleanings that are weekly, bi-weekly and monthly to deep cleanings, spring cleanings, total organization and de-clutter of homes, rental move-outs, maintaining homes during walk throughs (pre-sale), complete cleaning of homes before moving in and after moving out.
- What advice would you give a customer looking to hire a provider in your area of work?Background checks! They are essential when having strangers in your home for long periods of time. Especially since they will be dealing with every aspect of your home.