FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Craft & Repair, we believe in fair, transparent pricing with no hidden fees. Every project is custom — from a simple repair to a full basement transformation — so we provide detailed, written estimates after a free on-site consultation. This way, you know exactly what you’re paying for, with labor, materials, and cleanup all clearly listed. We’re happy to work within your budget by recommending smart, cost-saving solutions without compromising quality. We also offer repeat customer loyalty discounts and run occasional seasonal specials, so be sure to ask. Most importantly, we never surprise you with extra charges; if something changes, we’ll discuss it and approve it together first.
- What is your typical process for working with a new customer?
1. Initial Call or Message We start by connecting with you to learn about your project, your goals, and any questions you might have. 2. Free In-Home Consultation We come out to your place, take measurements, look over the space, and chat about design ideas or options that fit your budget. 3. Detailed Written Estimate Within a few days, we’ll send you a clear, itemized quote so you know exactly what’s included — no surprises later. 4. Scheduling & Prep Once you’re ready to move forward, we’ll lock in your start date, order materials, and go over the timeline so you know what to expect. 5. The Work Begins Our team gets to work, keeps the site clean, shows up on time, and keeps you in the loop with updates and photos. 6. Final Walk-Through When we’re done, we’ll walk through everything together to make sure you’re 100% happy before we wrap up. 7. Ongoing Support Even after the job’s complete, we’re just a call or message away if you ever need anything.
- How did you get started doing this type of work?
For me, it really began with helping out family and friends, tackling weekend projects, fixing up old spaces, and seeing how much joy a fresh, finished room could bring. I found I loved the process: planning it out, doing the work with my own hands, and watching a space completely transform. That’s what led me to start Craft & Repair. Now I get to do what I’m passionate about every day — build, solve problems, and create places people love to spend time in.