FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
All pricing and service fees will be charged. The service fee is waived if the service cost exceeds the fee, but some services have a non-waivable fee.
- What is your typical process for working with a new customer?
At KD Power Pros, we take pride in delivering top-notch home improvement services, and our process for working with new customers reflects our commitment to quality and customer satisfaction. Here’s how we work with new clients: 1. **Initial Consultation**: We begin with a thorough consultation to understand your needs and project scope. Whether it’s a simple installation or a complex renovation, we take the time to discuss your vision, preferences, and any specific requirements you may have. 2. **Detailed Proposal**: Based on our consultation, we provide a detailed proposal outlining the project plan, timeline, and cost estimate. We believe in transparency, so we ensure all aspects of the project are clearly communicated. 3. **Site Assessment**: For more involved projects, we conduct a site visit to assess the space and any potential challenges. This helps us refine our plan and ensure we have the right resources and materials to execute the job efficiently. 4. **Scheduling and Coordination**: We work with you to schedule the project at a convenient time. Our goal is to minimize disruption to your daily life while ensuring timely completion. For larger projects, we may coordinate with subcontractors, always ensuring that our high standards are maintained. 5. **Execution**: Our skilled team, which includes myself, my dad, and my brother, along with trusted subcontractors when needed, gets to work. We handle everything from demolition to finishing touches, always with attention to detail and quality craftsmanship. 6. **Communication**: Throughout the project, we maintain open lines of communication, providing updates and addressing any questions or concerns you may have. We believe that a well-informed customer is a happy customer. 7. **Final Walkthrough and Approval**: Once the project is complete, we conduct a final walkthrough with you to ensure everything meets your expectations. We address any final adjustments and make sure you’re completely satisfied with the work. 8. **Follow-Up**: After the project is finished, we follow up to ensure everything is still to your satisfaction and address any potential issues that may arise. We value long-term relationships with our customers and strive to be your go-to for any future home improvement needs. At KD Power Pros, we bring years of experience, a dedication to quality, and a passion for transforming homes to every project. We look forward to the opportunity to work with you and make your vision a reality.
- What education and/or training do you have that relates to your work?
At KD Power Pros, we bring a wealth of experience and expertise to every project, grounded in a strong foundation of education and training. I hold a journeyman license as a telecommunications engineer, which underscores my technical proficiency and deep understanding of complex systems. This qualification ensures that I am equipped to handle a wide range of technical and installation tasks with precision and expertise. Additionally, I have earned a certificate from AltaFiber as a fiber technician This certification attests to my ability to manage and execute tasks related to fiber optics and telecommunications infrastructure, ensuring that any work involving these systems is done to the highest standards. Beyond my formal education, I have over a decade of hands-on experience in the telecommunications field, working with renowned companies such as Dish Network, Cincinnati Bell, and AT&T. This extensive background has honed my skills in smart home installation, network building, and home theater setups, allowing me to provide top-notch service to our customers.