FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I charge determined on how long the process is going to take (I don't have a set hourly rate, it's negotiable), if you have a speedy computer and i can get he job done for you quickly, then your price is going to be less then the person that their PC takes 10 hours just for a virus scan to finish. Your time is valuable, and I value that, all I ask is the same in return. I'm fair and I'm willing to negotiate a fair price.
- What is your typical process for working with a new customer?
i find out as many details as possible during the initial call, model of the pc, what the issue is, what have they tried, recent changes to the item, etc. Once I learn that I go to work doing research so I can fix the issue as quickly and efficiently as possible.
- What education and/or training do you have that relates to your work?
I am the IT coordinator for Memorial Health. I deal with just about anything IT wise you can think of, I have very little issue troubleshooting anything you give me. As for training and experience, I've taught myself everything I know, I pride myself on my technical abilities, customer service, and ability to communicate and educate the consumer.