Introduction: I am in the exterior installations and maintenance business. I ask my clients what quality of installation fits their needs and give them examples, while giving the client a walk-through of what a project entails. The client needs to know how they will be inconvenienced, what materials will be used, how much the work will cost, and what quality they will receive for that cost. I will only reach customer expectations, not go above them. This creates the best customer-client relationships. This shows that you are professional and can meet a deadline.