Toni was very nice and arrived on time. He was very honest, did not try to up-sell us at all on the repair, and stuck to his estimate, which I considered very reasonable. He even drove out to several different hardware stores, a few miles away, and did not charge us anything extra for the additional driving and time to find the hard-to-find parts. He was able to efficiently remove the hard-to-remove stem and nut from the fixture, which both myself and a previous plumber could not figure out how to get it to budge. With Toni's expertise and tools, he was able to remove this without any problems. After he was done, the water no longer leaked from the shower diverter valve, and was fixed exactly the way it was promised to be. Definitely would recommend, and would hire him again for future plumbing repairs.