What education and/or training do you have that relates to your work?
AHA instructors have strict continuing education and re-education each time the science guidelines change. We are also audited on a regular basis and serve as AHA faculty.
How did you get started doing this type of work?
My husband is the EMS Chief at Edmond Fire Department. He would get transferred calls all the time asking where someone could find CPR or First Aid training. Since he didn't have a consistent reliable place to recommend, we began this business as something I could do in my spare time until the kids are in school and I could go back to my "real" profession. Years of growth and happy customers later, managing this business and several additional instructors, this has become my passion and profession.
What types of customers have you worked with?
General Class Information:
A minimum class size of 6 participants applies to all classes. Dont have 6?
We can combine you or your group with another small class with flexible scheduling. Discounts offered for large classes.
We combine American Heart Association (AHA) video-based teaching, verbal instruction, printed material, and hands-on skills practice using our manikins. AHA certification cards are provided upon completion of course certifying the participant for a period of two (2) years.
We have also begun offering emergency individual classes for those needing training with only a few days notice. I must charge 2.5 times the regular cost of certification to accommodate these short-notice class needs. A pricing schedule is also available for two or three individuals desiring a combined short-notice class.
What advice would you give a customer looking to hire a provider in your area of work?
When looking for a CPR or First Aid class (or more advanced class such as ACLS or PALS), pay attention to more than simply price. There is a lot of difference between instructors and training companies. Some quote a "cheap" price to get a large quantity of business from those shopping around...what's not disclosed many times is that they don't provide REQUIRED materials and expect you to purchase textbooks, proof of certification, or supplies in addition to that course fee. Once you add it all together, your "cheap" class isn't so cheap anymore. But then a higher cost doesn't always equal quality...check things like references, testimonials, and reviews as well as how long they have been in business. That will make all the difference if you lose your certification card and need to be able to contact someone to help you prove it. If they are here today and gone tomorrow, you'll have to start all over.
Be more concerned with quality training than how cheap or how fast they can have you in and out. Huge, "cattle-herding" classes which amount to little more than selling certification cards are not conducive to learning something as crucial as CPR. Quality instructors and training companies know that and stake their reputations and livelihoods on it.
What questions should customers think through before talking to professionals about their project?
What is included (and not included) in the price?
What must I purchase or provide for class?
How do I prepare for my class?