Q. Describe the most common types of jobs you do for your clients.
A. General Class Information:
A minimum class size of 5 participants applies to all classes. Don’t have 5?
We can combine you or your group with another small class with flexible scheduling. Discounts offered for large classes.
We combine American Heart Association (A.H.A.) video-based teaching, verbal instruction, printed material, and hands-on skills practice using our manikins. A.H.A. certification cards are provided upon completion of course certifying the participant for a period of two (2) years.
We have also begun offering “emergency” individual classes for those needing training with only a few days notice. I must charge 2.5 times the regular cost of certification to accommodate these short-notice class needs. A pricing schedule is also available for two or three individuals desiring a combined short-notice class.
Q. Describe three recent jobs you've completed.
A. We are the sole training provider for several hospitals in the OKC area including Community Hospital and it's affiliates (Northwest Surgical Hospital, CHOSAN), Orthopedic Institute/One Core Health, Oklahoma Heart Hospital (north and south locations), Homeland Pharmacies, Kid's First, Smile Galaxy, and Oklahoma Christian's Nursing Program. We also teach as needed for McBride, St Anthony, as well as many doctor's offices, physician's groups, and individual customers in need of AHA training for their workplace or school.
Q. What advice do you have for a customer looking to hire a provider like you?
A. When looking for a CPR or First Aid class (or more advanced class such as ACLS or PALS), pay attention to more than simply price. There is a lot of difference between instructors and training companies. Some quote a "cheap" price to get a large quantity of business from those shopping around...what's not disclosed many times is that they don't provide REQUIRED materials and expect you to purchase textbooks, proof of certification, or supplies in addition to that course fee. Once you add it all together, your "cheap" class isn't so cheap anymore. But then a higher cost doesn't always equal quality...check things like references, testimonials, and reviews as well as how long they have been in business. That will make all the difference if you lose your certification card and need to be able to contact someone to help you prove it. If they are here today and gone tomorrow, you'll have to start all over.
Be more concerned with quality training than how cheap or how fast they can have you in and out. Huge, "cattle-herding" classes which amount to little more than selling certification cards are not conducive to learning something as crucial as CPR. Quality instructors and training companies know that and stake their reputations and livelihoods on it.
Q. What questions should a consumer ask to hire the right service professional?
A. How long have you been in business?
Can you give me some examples of local businesses/professionals that use your services exclusively?
What is included in the class cost?
Q. What important information should buyers have thought through before seeking you out?
A. One important distinction is to know whether you are required to have "healthcare provider" level training or "Heartsaver", which is for those not coming from a medical field (or field of study). Nurses, physicians, paramedics, PAs, dentists, pharmacists, etc and those going into those fields are required to have BLS for Healthcare Providers at a minimum; Hearttsaver is a more simplistic class designed for those that don't come from a medical background including child care workers, personal trainers, and anyone else who might need to know basic CPR (and many times combined with AED and First Aid training).
Q. Why does your work stand out from others who do what you do?
A. We put the customer first. We can come to them if they meet a minimum class size. If they can't or are simply an individual in need of training, we offer many class options to choose from (posted and updated constantly at www.HeartlandCPR.com/calendar).
Our prices are all inclusive, no hidden charges or surprises later on.
Our certification cards are good for two years (all American Heart Association courses are 2-year certifications). Before comparing apples and oranges, compare not only the price but also whether that is something that is going to require recert in one year or two. That cheap option isn't so cheap if you have to do it twice as often.
Q. How did you decide to get in your line of work?
A. My husband is the EMS Chief at Edmond Fire Department. He would get transferred calls all the time asking where someone could find CPR or First Aid training. Since he didn't have a consistent reliable place to recommend, we began this business as something I could do in my spare time until the kids are in school and I could go back to my "real" profession. Years of growth and happy customers later, managing this business and several additional instructors, this has become my passion and profession.
Q. Do you do any sort of continuing education to stay up on the latest developments in your field?
A. AHA instructors have strict continuing education and re-education each time the science guidelines change. We are also audited on a regular basis and serve as AHA faculty.
Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?
A. AHA analyzes current science and updates classes every five years (2005, 2010, 2015) and amends classes materials and techniques shortly thereafter.
Q. What is your greatest strength?
A. We cater to the group we are training. A group of nurses doesn't need the same cookie-cutter training that a group of daycare workers do. We bring it to level of the participant and teach accordingly. We offer low stress training...which results in high retention and confident responders when the unthinkable happens.