FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We keep our pricing simple, transparent, and fair. Every project is based on scope, time, and materials, and we always provide a free, no-obligation estimate upfront—no surprises. An in-person estimate allows our technicians to fully assess the project and introduce themselves, ensuring accuracy and a smooth experience. We’re also competitive—if you’ve received another quote, we’re happy to review it and see if we can meet or beat it while still delivering quality work you can trust.
- What is your typical process for working with a new customer?
Our process is simple and built around giving you your time back. We start with a quick response to understand your project, followed by a free, no-obligation estimate. In-person visits allow our technicians to fully assess the work and introduce themselves, ensuring accuracy and a smooth experience. We provide clear pricing, show up on time, and treat your home like it’s our own. Before we leave, we make sure everything meets your expectations and you have full peace of mind.
- What education and/or training do you have that relates to your work?
Our team is built on hands-on experience, professional training, and a strong service mindset. At SURV Hillsboro, we have multiple technicians with a wide range of expertise across handyman work, home projects, and maintenance. Each team member is trained in proper tool use, job site safety, and efficient execution to ensure quality results.