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Adam was more than 'on time'. I had expected it to take a day or two to clean up my laptop. He had it completed in less than one day, removing all the virus's and junk that I had managed to load onto my laptop. GREAT JOB ADAM!!
Cleaned up PC; removed malware and virus. Computer runs great now. Turn around time was shorter than expected :0)
Matt went out of his way to ensure I got the right computer setup for my business. He even spent several hours training me. Outstanding service!!
Dan and Tom came to the house. Prompt and on time. Got me connected to Internet in a jiffy. When then trying to print from that computer we had no luck. They said it was because I was using windows XP. Don't quite understand that as I could print from there before. We tried reinstalling the print drivers but they wouldn't install. Now my other computer is slow and won't print either. I will have them back to correct. Good guys and yes I will use them again.
We are currently #1 on Google for 'Portland Painting' and #2 for 'Painters Portland.' We were just featured on Channel 2 News after being found #1 for 'deck restoration Portland' and on the map for 'decks Portland.' We were skeptical at first since the ROI didn't come immediately, but the long term payoff and position of working with Northwest eSource is evidence in and of itself. Thanks Charles, we always enjoy your enthusiasm! Jennifer & Brad Bernard www.BernardPainting.com
I worked with ExperTech Solutions during the earliest stages of the business. Which is to say, even when it hadn't even come to our minds yet. I worked with Jacob Johnson at the Boys and Girls Club in Albany, OR for about 7 years. As the only two technology staff in the building, we created our own direction for how we decided to upgrade and/or initiate new (or newer) IT technology throughout the building, which is considerably large. We deployed and maintained 3 computer labs for various age groups, and ran several objective-oriented software education programs for the club members. We also installed/upgraded and maintained all the staff computers as well. Overall, we maintained around 100 computers and a complex server system between the two of us. We also helped run the technology portion(s) of several events, mostly auctions, at the club, which included digital projection, sound systems, cashier stations, and much, much more. During the duration of our employment at the club, we serviced several hundred clients with an extreme range of IT technology needs, and they all remain faithful clients to this day. There is a lot more to say, but I'm trying to condense. ExperTech Solutions started out small, literally out of an office and a back closet, but has expanded to a top-quality IT solutions company with competitive rates and outstanding service. I'm extremely proud of how far along this company has come, and I'm even more proud that I'm a part of it.
Very responsive and excellent communication
There were some delays but not of Lightning's doing. A supplier shipped the wrong part causing the delay. The company representative offered to deliver the computer to our house in Bend (from Eugene to Bend, like 130 miles). The communication was very solid and teh work was excellent. The customer service efforts were pleasantly surprising for the time we live in.
David is wonderful and a joy to work with. His customer service exceeds most of those you find on the net today. I am not a computer expert but I am computer savvy in some regards. . Hiring David, I found a professional technician who is honest,affordable,patient and available. He is able to work with me at my level of knowledge with computers addressing what I need. David has a great personable personality not typical to most technically inclined personalities that I have come across previously. We are not finished yet, but he did get my laptop back up to where is was supposed to be. Now it will just take some tweeking to make sure everything is up to snuff. David is remarkable.