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Hired 24 times
16 years in business
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We had a remodel/ addition adding 2 new bedrooms, 1 new bathroom, and remodel of existing home. I was very happy with the project that included building, plumbing, electrical, cabinets, counter tops, flooring, and tile. Worried before how much chaos this would be, but Mark and his crews were very professional, knowledgeable, and courteous. It took less time than expected, and helped us save money. I am extremely happy with the outcome.Mar 30, 2019
Mark Merrill recently completed an extensive remodel on my home in Oregon City. His professionalism and workmanship are outstanding. He is an excelllent craftsman! He completed my home in a timely manner and came in under budget. I am so thrilled to be able to move into my beautiful home sooner than later.Jan 16, 2017
We had a multi room remodel and not only did they start immediately, but completed in less time than we hoped for. Very professional and helped with our indecisiveness with the finish design. I would look forward to hiring again in the future.Apr 25, 2019Verified
Stay Away! Pictures showing some of their craftsmanship... This may be long, so there is a TL DR at the bottom. I contacted several companies, and many where too booked for my job, I was short on time as I was forced to set a move out date from the bank to prove that I would be living in the house. Mark was in the middle of the road on cost and was available. I did some research and only found on slightly negative, so I felt like Mark and his company should be a safe bet. Mark convinced me to let him get the appliances as he could get a better deal, charged me $2,250 for appliances that cost retail $1,500 at home depot where he had bought them because of the invoice they had left on the packaging. I picked a specific paint color out, even giving them the make color name and number, they still got the color wrong and seemed more like they just picked a color themselves. Then painted the walls and trim and ceiling all the same color. I picked flooring and they yet again choose a different cheaper flooring and installed it before I saw the product. When installing the flooring they left many gaps and uneven placement, so edges pop up and are easy to trip over. I had mark and his crew remove old dish/telecom coaxial cable on the outside of the house and specifically stated to NOT remove the CCTV cables and cameras. They ripped the cameras and cables out, destroying them and stated I did not tell them anything, until I showed the Text and email conversation. They upgraded the electrical box on the outside and left the wall bear with no communication, no options to fix. I could never get any answers out of them, such as when would the project be completed or an estimate when this part of it would be done and the answer would be “Soon”. I had to hold checks until things were finished then things started moving. They destroyed blinds and ceiling fans by getting joint compound on them and letting it sit and dry, then removing them and losing hardware to place them back up. They left my yard a total mess the entire time and had to force them to clean up the junk before I gave them the last check. At the end of it I just wanted to complete my move in and just relax, but now I see the incompetence and neglect of professionalism in the details. The weeks following, I have had to correct issues such as painting and plumbing. The plumbing they used glue as the drain sealant which caused leakage right away. There is plenty more, but I feel I have conveyed the need to stay away. Also make sure your valuables are safe, had a new $300 set of pots and pans still in the box vanish. Considering legal action with the amount of proof I have from Text, Email and photos. -------- Response: How is talking about the house prior to handing to you "Altho overly dramatised" which was cleared out; when we are talking about professionalism and pride in the details at the end of the job? How does that excuse the lack of putting the house together in a quality and professional manner? All of these pictures are after you had left and I can prove the authenticity of the date to squash the lie that it was prior to you cleaning up. Lastly the original bid was $60,000 to replace the drywall and all electrical throughout the house the corrected quote was $37,500 without doing the drywall and electrical inside. I do not understand how giving you near $40k our of $60k is drastically reduced scope of work. When you tell a customer you can do everything for said price and then try to use that as to why you slacked off on quality makes you and your company look very bad. I had talked to the workers that were on site about some issues, somewhere fixed and some ignored. Most of the issues now where not noticed after you kept asking for the check insisting I give it to you the day after "completion" and showing up to my house unannounced which made me get it too you right then and there. No to mention I get a text last week stating they forgot to have the house inspection on the electrical and the house was completed 4 weeks ago. Once again, stay away because they will lie to make themselves look better in the end. --------- TL; DR Communication: When there was communication it was the word soon or just straight lies. Following request: Did not get the correct paint color nor flooring as discussed. Quality of work: Amateur at best. Time management: I had to use payments as a catalyst for progress.Dec 4, 2018Verified
Mark is a very nice person, and I have no complaints about him from a personal standpoint. However, as a professional, he leaves much to be desired. The work that was done on our house was acceptable, but not remarkable in any way. The biggest problems I have with him were his poor communication and scheduling skills. We had a unique project, in that our renovation was managed by our mortgage lender. We had a defined and inflexible budget and time frame to use, and Mark told us repeatedly that neither would be an issue for him at the beginning. We had a year to complete the renovation, and Mark said he'd have it done in 5 months. It took two months before Mark even showed up to do work, and from the start he was constantly talking about money, but my repeated inquiries into what sort of budget I needed to work with went unanswered. We were basically left to our own devices. We chose products that we felt fit well within the budget and Mark never said anything to lead us otherwise. He would purchase and install what we picked. It was only AFTER everything was purchased and installed that he began complaining that the items we had chosen were too costly and he was now over budget. We tried a number of times to come up with schedules, and give him lists of items we were looking to buy for the house so we could review everything, and he'd say everything was great, and go on his merry way only to go right back to not showing up, and doing things basically whenever he felt like it. He would also have his workers sitting at our house at 8am on the dot, only to leave them for hours at a time without any idea as to what projects they would be working on that day, and no material to work with. Even his workers complained to us constantly that Mark was terrible at scheduling and he'd left a number of customers projects just hanging while he went after new work. I was personally very concerned that he rarely asked questions about what we wanted done, and even when we would have discussions, he wouldn't write anything down. There were more instances than I'd like to admit when we'd come home and find things done incorrectly, or not as we'd discussed. Some of these we just lived with, some we made him correct. It was disheartening to see this place we call our home treated with so little care. That 5 months he had promised turned into the full year plus a few days. We were fortunate to have easy-going inspectors and lenders who let it slip without hitting us with the penalties they could have. The last 12 months have been exceedingly stressful and full of emotion. My husband and I are fairly easy-going and not high strung at all, but being ignored for weeks at a time, and coming home to goodness knows what tends to make people a little anxious. I'm sure Mark felt like we were a nuisance, but when you ignore people they tend to start checking in more and more just to make sure you don't screw them over. All in all I would say the work itself was ok. I would NOT recommend Mark to anyone else just because people today expect prompt replies to valid inquiries (and I only expect a reply in 24 hours, not minutes, and I was STILL disappointed constantly), and he is just not operating at that level. If Mark continues to accept new jobs, I would strongly suggest that he hire an assistant to help him manage his time and responsiveness to customers in a more professional manner.Jul 6, 2018VerifiedM C Merrill Construction Llc's reply
After getting a phone call from a young couple in California wanting to by a home locally but needed a remodel completed on this home. To call this a unique project, is a understatement. After the previous owner started this 8 years ago and never finished and let permits expire. They had very limited bank funds and wanted to do some owner self-performed work to save money. They told me they could not find a contractor to help them in this unique project. I said I would help them get this accomplished, though not a ideal situation. Before we started we agreed that we would need a down payment because we would be spending money right away for permits and material. As a good faith gesture I went ahead to secure and pay for the building, plumbing, and electrical permits. After waiting over 2 months to get reimbursed for the permits, I reluctantly continued in order to help them. We purchased and installed totally every customer selected item, at customer selected vender, though not selected before start of job. Not only did we completely finish our scope of work, we completed a majority of the homeowner self-performed work in order to help them meet the strict bank timeline for no added compensation. We got all final inspections and completed on time with no delay penalties from the bank.
License Type: PB – Plumbing Business (OR)
License Type: Contractor – Commercial General – Level 2 (OR)
- What is your typical process for working with a new customer?I always meet and discuss customers desire and design wishes. Listening first and foremost and offering suggestions after that to help.
- How did you get started doing this type of work?I have always enjoyed working with people in a service oriented aspect.
- What types of customers have you worked with?Many, from government, municipalities, commercial, and residential.