- What should the customer know about your pricing (e.g., discounts, fees)?
When considering price, it's important to understand all of the services that are included across several vendors. We like to have a conversation about your personal needs and then create a proposal that will best suit the services you request. That being said, if you just want to see average prices, that's great! Just send us your email and phone number and we can get a brochure right out to you.
- What is your typical process for working with a new customer?
The most important thing is to listen to customer needs. Event planning can cover so many options and people enter the process from several different points. For example, one group may already have a venue and a theme, but no idea what to budget for the rest. Another group might be at the very beginning of the process and wondering how to get started. Anyone, though, can benefit from an initial phone consultation, which takes only 30 minutes and is free of charge. After the initial consultation, we create a proposal and send it to you. If it looks like we're moving in the right direction, we can meet in person to go over any questions and changes, and to confirm your services. After that, planning begins and goes through several phases depending on where the event planning process currently stands and the services booked. Normally we move through the following processes with the client: Design (Wants and needs, Look and feel, Attendee Experiences); Budget Creation; Venue and Vendor Sourcing; Contracts and Details; and finally, Event Day Coordination. If the event is a public event or conference, often there are Sponsorship, Marketing, Conference Registrar, and Promotion modules as well.
- What education and/or training do you have that relates to your work?
Our owner, Emee, earned the Certified Meeting Professional designation from the Event Industry Council, in 2002. She has worked in hotels and catering since 1997. Other staff members have experience in interior design, psychology/sociology, and education -- all to create a well-rounded, experienced team that can serve a wide variety of events and constituencies. You never have to worry about a faux pas or an event gaffe because we have the experience, training, and diversity to make your guests comfortable and taken care of.