FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and tailored to your specific needs. We offer detailed quotes based on the size of your residence and the cleaning service level. No hidden fees—everything will be clearly outlined upfront. We regularly offer seasonal promotions or discounts, which we'll gladly discuss during your consultation.
- What is your typical process for working with a new customer?
We begin by thoroughly understanding your requirements through an initial consultation. After discussing your needs and goals, we provide a comprehensive proposal detailing the scope, timeline, and pricing. Once agreed upon, our team initiates the work promptly, ensuring continuous communication and updates throughout the process to guarantee your satisfaction.
- What education and/or training do you have that relates to your work?
Our team is composed of professionals who have years of experience in the cleaning industry and who share our passion for making things tidy and giving our customers more time to be with their families and do other things they enjoy (as opposed to cleaning their house 🤗). We have a rigorous hiring process that most candidates don't pass. We test every cleaner's ability to provide service up to our high standards.