Mad Dog Computer Repair and Services
About this pro
1 hire on Thumbtack
Fixed my laptop power connector, but broke both the wifi and usb port next to it. Wouldn't let me pick up my computer without making me buy their non-OEM power cord at a rip-off price. Unbelievable. Could never recommend them.Oct 17, 2015Andrew B.'s reply
It is unfortunate when a competing company leaves an anonymous FAKE review to discredit us. This review is obviously not from a real client because a real client 1) wouldn't know if the WiFi was next to a USB port since the WiFi is an internal part which is not visible without disassembling the computer, 2) would know that our repair services carry a 30-day warranty and, if we did break something, we would fix it without charge, 3) probably would not use a term like 'non-OEM' and 4) we would not (and could not) hold a client hostage to buy something they didn't ask for. Most of our business is from referrals and repeat clients which would never happen if we actually acted as claimed in this FAKE review.
Computer wouldn't start. They diagnosed a failed power supply, probably due to dust build up. In addition to PS replacement, I had them do their recommended cleaning, security software and Windows update. All were performed as promised, and ahead of finish date guaranteed.Oct 10, 2015VerifiedAndrew B.'s reply
- What advice would you give a customer looking to hire a provider in your area of work?Ask the potential provider questions - if they just want to get you off the phone, don't answer it at all or just want you to make an appointment then look elsewhere. Many of our calls with potential clients are solved over the phone FREE before they ever come in. We want to make sure you aren't just wasting your money.