My fiancé and I purchased a condo in downtown Pittsburgh in late November of 2014. We were ending our rental-lease at another location in downtown on December 31, 2014, and had a move-in date planned for the end of December. We planned to contract a complete interior makeover of the condo before moving in, so we had a deadline of a few weeks to get it done. Augustine Painting came in and completed a high-quality project on 1600 square feet of condominium living space for us, including removing all wallpaper (every room), painting all walls/trim in the condo, repairing damaged walls and electrical plates, repairing damaged doors/trim/fixtures, and assisting in repairing appliances, all while beating our deadline.
Ken responded within hours after we contacted him on Thumbtack, and he was able to come directly to our condo within 48 hours to give us a quote and overview of his services. He was highly personable, professional, to the point, and upfront with any issues or concerns that he had as we made the initial walk through. Following the walk through, he and his wife then provided us with an easy to follow and competitively priced proposal which we accepted. Ken and his crew began working immediately. He kept me informed daily on what exactly was being done, making sure to be straight forward and thorough in his communications. He was also specific, upfront, and reasonable regarding anything that he felt was out of scope from our original contract. We had Ken perform a little more work that we had originally planned due to some unforeseen circumstances, and he quickly provided us with additional contracts/documents of scope where needed. Throughout the process, Ken exceeded our expectations in his responsiveness. If one of us called him and he was unable to answer it immediately, he would almost always give us a call back within minutes.
Our unit was originally designed and decorated in the mid-1980s, so there was faded, peeling, flower-covered wallpaper throughout the condo. The first project was for Ken to remove all of this in a timely manner. To our pleasure, most of it was removed within a few days. To specifically point out Kens handiness and versatility, we had one bathroom in the unit which had very thick, hard glue beneath the wallpaper. Ken was unable to use chemicals or steam to remove it, so he had several of his associates sand and detail the bathroom before painting it. It turned just as faultless as the rest of the condo when it was all said and done. The second project was painting, which was also done in a precise and high quality matter. After Ken had finished the initial painting, he allowed us to go to the condo to inspect it. He gave us a blue roll of tape, and he told us to put a small piece anywhere that we wanted a touch up or found a splatter. To our pleasure, we found only a few trouble spots which were corrected the next day.
Overall, we were 100% satisfied with the work that Augustine Painting provided us with. I would recommend Ken to anyone looking to contract interior wallpaper removal or painting.