FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We aim to provide clear, fair, and transparent pricing. Here’s what you need to know about our rates: 1. Customized Pricing Our pricing is personalized based on your specific needs. The cost depends on the size of your home, the type of cleaning, and how often you need our services. We’ll give you a quote based on these details. 2. Discounts for Regular Clients Clients who book recurring services (weekly, biweekly, or monthly) will enjoy discounts. The more often we clean for you, the better the price! 3. Additional Service Fees Some specialized services, such as deep cleaning, move-in/move-out cleaning, or post-construction cleanups, may have additional charges. We always discuss any extra costs with you in advance. 4. Flexible Payment Methods We accept various payment options for your convenience. You’ll receive a detailed invoice for transparency, with no hidden fees. 5. Cancellation Policy We ask for 24-48 hours’ notice if you need to cancel or reschedule your service. Cancellations made after this time may incur a small fee. 6. Seasonal Offers and Promotions Keep an eye out for our seasonal promotions and special offers. These can help you save on your next cleaning service, especially for new clients or special occasions. We’re committed to delivering top-notch cleaning services at transparent, competitive prices. Thank you for choosing us!
- What is your typical process for working with a new customer?
When I first work with a new client, the process begins with an initial consultation. This can be done over the phone or in person, depending on the client’s preference. During this consultation, I take the time to listen carefully to the client's needs and expectations. I ask a series of questions to understand the scope of the cleaning, such as: Which areas of the home need the most attention? Do they have any special requests, like using eco-friendly products or deep-cleaning specific rooms? What is their schedule like, and do they have any specific time preferences for the cleaning? This conversation helps me tailor the cleaning service to the client’s specific needs, ensuring they receive the best possible experience. Once the needs are clear, I provide a detailed estimate that outlines the cost based on the size of the home, the type of cleaning required, and any additional services requested. I explain what’s included in the service and provide an estimated timeframe for completion. I make sure the client is comfortable with the terms and clear about what to expect before moving forward.
- What education and/or training do you have that relates to your work?
While I don't have formal degrees related to house cleaning, I have gained significant hands-on experience through years of working in the industry. Over time, I have honed my skills in deep cleaning, organizing, and maintaining homes at a high standard. In addition to practical experience, I have completed various industry-specific training programs and workshops that cover a wide range of topics, from proper cleaning techniques and safety protocols to the use of eco-friendly products. These programs also focus on customer service skills, teaching me how to effectively communicate with clients and address any specific concerns they may have. The combination of this practical experience and professional training has allowed me to deliver top-quality cleaning services to all of my clients.