Part of my job is running the household for a family and so I hire and interact professionals such as Charles. Charles knows his job and does it rather well. He addressed many items left undone by the last guy. However he did not take precautions as other professionals do, to make sure not to get other items in his work environment dirty. He did not as much as announce he is going to drill so I can tick away small things like toiletries and toothbrush or cover large items like carpet in advance. Result is dust everywhere. Secondly Charles is very nice and friendly, but too "chatty" to the family liking- some comments he made to me or to family members were noted by them as inappropriate. Also the amount of time he took chatting to another professional working in the household at the same time was seen as excessive. Overall knows his job, does it well.