FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Aspen has been known for years to offer the industry's best materials, unparalleled warranties, and top notch installation by our experienced in house crews. In addition to that, we offer discounts to veterans and service members, first responders, and previous customers. It's just one of the reasons that keep our customers choosing Aspen for their home improvement needs time and again.
- What is your typical process for working with a new customer?
The first step is to schedule a day and time for one of our specialists to sit down with the homeowner and discuss what wants and needs they have as far as their next exterior project. From there we take accurate measurements, go over different options for updating or replacing what's existing, and give a down to the penny price quote which we honor for an entire calendar year. Our objective with every new customer we meet is to make sure to answer any questions they have, so when they are ready to move forward they have all the information they need. From start to finish, we want the experience to be comfortable in every way. That's why we keep open communication with our customer's from the day we meet them, through the ordering and installation process, and always make sure to follow up after completion not just to make sure the job is done, but that it's done RIGHT and our customers are happy. The Aspen Family always goes above and beyond to ensure complete satisfaction on each and every project we do.
- What education and/or training do you have that relates to your work?
Our installation team boasts many, many years of experience not just in construction in general, but specific training on the industry leading products we use. Many of our team has been here in excess of 15 - 20 years and all of our employees are highly skilled in the areas in which they work. We want only the best for each and every client we deal with.