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Pets in home
Window cleaning (interior),
I am glad I chose Smile. Jen is awesome, asked questions about what I needed and was thorough. My house smells and looks clean. I have asked her to come on a regular basisJan 18, 2020VerifiedSmile! Sparkle! Shine! Cleaning Services's reply
Jan, Thank you so much for the nice review! I appreciate the feedback. I’m so happy I was able to have your house smelling and looking clean as well! I look forward to servicing you biweekly!
Jen made my house sparkling clean! She is a hard worker and takes pride in a job well done. Highly recommended 👍🏼Jan 10, 2020Smile! Sparkle! Shine! Cleaning Services's reply
Thank you so much!
Jen did a great job. She answered all my questions right away and was at our home within the week after we first spoke. She was friendly and detailed and the house looked incredible after . Will definitely be using her services againMar 12, 2020VerifiedSmile! Sparkle! Shine! Cleaning Services's reply
Andrew: Thank you so much for the nice review and for choosing me to clean for you. I am glad I was able to answer you promptly with the answers you were looking for! I am very happy that I was able to satisfy your needs as well. I look forward to continue working with you all!
Jen did a great job.. I have never seen my bathroom so clean. Can't wait to have her back!Feb 2, 2020Smile! Sparkle! Shine! Cleaning Services's reply
Jimmy, Thank you so much for the nice review. I appreciate your feedback. I am so glad you were happy with the way I cleaned your bathroom! I hope to do business again with you in the future!
Jen also loves animals and has a pet sitting service. We never ever left our two fur babies overnight let alone for a weekend. We hired Jen in October and we could not have been more pleased. She took fantastic care of our dogs. She spent time with them. She sent us texts and photos of how they were doing while we were gone. We were at peace knowing they were in very good hands. She is a dedicated hard worker and we know she puts the same outstanding efforts into her cleaning business. Can’t wait to have her back. RoseannFeb 7, 2020Smile! Sparkle! Shine! Cleaning Services's reply
Roseann, Thank you so much for the nice review! I am so happy you felt comfort with the care you received. I strive to make your pets feel at home when they are not used to it. Kula and Happy are the best pups and are so cute and cuddly! I am glad the updates were helpful to you and I was able to keep in touch with you that way. I look forward to working with you again!
- What should the customer know about your pricing (e.g., discounts, fees)?I offer a 10% discount for first-time house cleanings, typically in gift card form. Prices are variable based on driving distance, mileage, gas, time it takes for me to get there, supplies and labor. I offer a standard hourly rate of $45/hour.
- What is your typical process for working with a new customer?My typical process is 1st meeting with the customer before any cleaning is done to go over what they would like done and any special requests they might have. I will take notes and make sure everything is to their liking and exceeding their expectations. I will ask if they are using their own cleaning products or if they want me to use my own that I supply. The cleaning will be scheduled and I will follow up 48 hours in advance to make sure everything is going as planned. I will write a detailed note when I leave the house and follow up with a text message, phone call or e-mail letting the customer know the job is finished and to ask for feedback.
- What education and/or training do you have that relates to your work?I have 6 years of working in housekeeping in the #1 highly-rated, well-liked choice hotel in the area. I am about to graduate with an Associate’s Degree in Business.