6. Peaceful Solutions Housekeeping and Concierge
- 1 year in business
- 20 hires on Thumbtack
"On the first occasion, I hired Peaceful Solutions at the last minute (reached out a day before) for a deep cleaning of our place and really appreciated their quick response and hassle-free scheduling process. I was also very happy with the cleaning experience, and hired the same cleaner again for a usual, light cleaning. She is very positive, did a good job each time, worked diligently, and was open to suggestions. I would hire her again, and am overall satisfied with the results but the following are a few areas I would like to see improvements on: (1) the cleaner was late by 30-45 min both times. The cleaner did let me know in the morning and was not a big deal, but I'd rather get the scheduling piece out of the way during the actual scheduling process, as I had aleady run back to our place from breakfast to be on time for the cleaning on the first day. (2) I felt that some supervision and guidance was necessary at both times. The first time she worked very hard and did a thorough job, but it took much longer than both parties initially estimated, leaving behind a few items I wanted to get done at a deep cleaning session. The second time, I gave her some instructions and headed out towards the end of the session. She did thorough work for both BRs/BAs and helped with organizing, which I appreciated, but left the foor in the living room space uncleaned (or not completely cleaned? I wasn't sure.) If she could plan and prioritize cleaning and communicate that with me, I would be feel more comfortable not blocking off my time for the cleaning sessions. That said, I'm happy with the services and experience overall, and got what I was looking for -- trustworthy and competent cleaning service."