FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We keep our pricing simple, transparent, and competitive. Rates are based on the size and condition of the home, as well as the type of cleaning requested (standard, deep, or move-in/move-out). We also offer built-in discounts to reward consistency: 25% off weekly service 20% off biweekly service 10% off monthly service 20% off your first clean as a new customer There are no hidden fees — all pricing is discussed up front before your booking is confirmed. We believe in fair pricing for high-quality work and long-term client relationships.
- What is your typical process for working with a new customer?
We aim to make the process smooth, clear, and stress-free: Initial Contact – We respond quickly to gather basic details about your home, cleaning needs, and scheduling preferences. Customized Quote – Based on the size and condition of your space, we provide a straightforward quote with no hidden fees. Scheduling – Once confirmed, we schedule your clean at a convenient time and send you a reminder beforehand. The Clean – One of our trusted, experienced cleaners arrives fully equipped to provide a thorough, professional service. Follow-Up – After the clean, we check in to ensure everything met your expectations. If not, we’ll make it right — that’s part of our satisfaction guarantee. We also offer recurring service discounts and can easily transition from a one-time clean to a weekly, biweekly, or monthly plan.
- What education and/or training do you have that relates to your work?
Our team of cleaners brings 10+ years of hands-on residential and commercial cleaning experience. Every cleaner we work with is carefully vetted and trained to follow our high cleaning standards, including sanitation best practices, efficient time management, and attention to detail in high-touch and hard-to-reach areas. We also stay up to date with product safety, eco-friendly options, and techniques to ensure every clean is both thorough and safe — especially for homes with kids or pets.