FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our prices are fair and accurate price points for the quality of work we will provide and the amount of work that is required of our teams. We do offer discounts during certain times of the season, to repeat customers, and for special situations. There are no extra/surprise fees, only the payment that was agreed to before the start of the service. It is not mandatory to tip with any service, but it is always greatly appreciated.
- What is your typical process for working with a new customer?
For new customers, if we haven't spoken, we will set up a 10–15-minute phone consultation to identify what customer is expecting and what they're looking to get from our service. We'll get a generalized idea of what is being moved and the logistics of the trip. Once on sight of the actual move, we'll meet again, do a thorough walkthrough of everything that is coming, what needs wrapped and what needs special attention, then the moving team will reposition the truck for the best effectivity, set a solid gameplan amongst each other and get started.
- What education and/or training do you have that relates to your work?
I have been through extensive moving training through a company, now dissolved, called The Home Team, which thoroughly trains its employees/trainees on the proper methods to ensure product and furniture safety during a move. Whether that move be long distance or an in-house move. Extended training was also taken through U-Haul services that offer extensive online courses and in person training.