FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing depends on the type of furniture, size, number of seats, fabric condition, and the level of staining. We always explain the price before starting the job. Heavy stains, odor treatment, pet accidents, or large sectional couches may require an additional charge.
- What is your typical process for working with a new customer?
First, we ask the customer what needs to be cleaned and review photos if available. Then we provide an estimate and schedule a convenient appointment. When we arrive, we inspect the fabric, pre-treat stains, perform deep extraction cleaning, and review the final result with the customer.
- What education and/or training do you have that relates to your work?
We received professional upholstery cleaning training from experienced cleaners based in New York. We use professional-grade equipment and specialized cleaning solutions, and we have real customer experience cleaning upholstery, mattresses, rugs, and chairs.