My kitchen sink was clogged and I thought it was the garbage disposal. Mr. Watson gave me a very reasonable quote, and was understanding when I had to reschedule our first appointment due to work...then the Jan blizzard hit. He was friendly and professional in all of our conversations and text messages and showed up right on time for our appointment.
The problem was actually in my main drain pipe in the basement of my building. He discovered that after taking off the disposal and snaking the kitchen drain. Despite the extra work, Mr. Watson ultimately only charged me an extra $50 from the initial quote. It was MORE than fair.
I enjoyed having Mr. Watson in my home. He has a kind and friendly personality, but wasn't overly chatty. He explained everything thoroughly and simply, and I got extra business cards so I can recommend him to my friends. Finding a great plumber/repair person is not easy to do...I feel incredibly lucky, and was happy to learn he also does heating and cooling, plus other home maintenance and repair work. I will be calling him first the next time I need help. Five stars!!!!