- What should the customer know about your pricing (e.g., discounts, fees)?
I want my customers to be satisfied with my work. I understand how hard they work for thier money. I give discounts to seniors veterans first responders. I also donate 10 percent of all profit from thier project to a charity of their choice in their name.
- What is your typical process for working with a new customer?
when a customer first contacts me. I discuss the project with them. I give them some background. If they are comfortable I schedule a free estimate. I encourage them to be involved. If they still want to move forward I work up a complete estimate with several budget options. I encourage them to get 2 other estimates. If they hire myself I give them a starting date we only do one project at a time and an approximate completion date.and I make sure they understand sometimes we find issues during the work that we had no way of knowing until we get into the job. but I always discuss this prior to signing a contract.
- What education and/or training do you have that relates to your work?
I have 30 years experience in home renovations. I did 2 years of plumbing and electrical education.